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I am not able to access the Google Play Store on my Samsung Galaxy Y GT-S5360 after a factory reset. How can I get it working again?

  • Could you edit your question to be a bit more detailed? What happens when you try to open the Play Store? – dotVezz Jan 9 '14 at 2:30
  • it just freezes and goes back to home screen. Also a message comes after a while saying google play store has unexpectedly stopped working. – Tephanie Jan 9 '14 at 2:37
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Try doing a factory reset again, and don't include you gmail e-mail during setup i.e before the home screen comes, once the home screen is active then go to google play and login, should be able to download the apps

  • @Tephanie If it doesn't work, is there a reason why you accepted the answer? – dotVezz Jan 9 '14 at 2:25
  • @dotVezz i am new at this – Tephanie Jan 9 '14 at 2:35
  • @Tephanie No worries! And welcome to the site! – dotVezz Jan 9 '14 at 2:47

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