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I updated my Galaxy S3 three months ago and since then, my Play Store went wrong. I can't open it anymore, not to mention my phone often got stuck for hours. I tried every method I could find like resetting the phone, cancel Google account but it just wouldn't work. I can still open apps that I downloaded before, but I can't update them. What should I do to make it back to normal again?

migrated from superuser.com Jan 17 '14 at 6:33

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  • By "resetting the phone", do you mean a Factory Reset? – Matthieu Harlé Jan 17 '14 at 8:18
  • Is the device rooted? You could reflash the gapps package. Alternatively clear the data, uninstall updates as SilverlightFox suggested. – RossC Jan 17 '14 at 15:53
  • restore your device or clear google play data from app manager or install another google play app – user135544 Jan 31 '16 at 15:56
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Try going to Settings > Applications Manager > All > Google Play Store and then click Uninstall updates.

It could be that the Play Store data has been corrupted. This will downgrade Play Store and might make it possible for you to launch Play Store which will then update itself in the background, but hopefully correctly this time.

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