I am trying to update the firmware of my Galaxy S3 from 4.1.2 to 4.3. The update package gets downloded, but the installation fails at 31% everytime. I tried to updated using KIES also, but no success. What can be the reason and how can I resolve this issue?

The Error message is "Failed to update the firmware. Try again with Kies or contact Samsung".

  • Today I found out that my samsung account was not updated. Can that be can issue? Jan 27, 2014 at 11:55
  • 1
    Try updating the samsung account I guess. My S4 updated fine without updating it though. If that fails, is there any error message or anything showing at all? Can you download the firmware from sammobile and manually flash it?
    – RossC
    Jan 27, 2014 at 11:58
  • The error messgae is just "Installation of the package failed , try using Kies or contact samsung". No I havent tried that. I will give it a try. Jan 27, 2014 at 12:00
  • Currently the update is not availaible on sammobile for my location. Jan 27, 2014 at 12:15
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    I have a guess: Problematic update package was released for your region, like it was in UK, and your phone started download, than they removed the update from servers after so many complaints about the issues it have. So, what I am trying to say is; 31% is the part you have already and since it is not accesible from the samsung servers, you can not download the remaining.
    – yasingedik
    Jan 28, 2014 at 12:47

2 Answers 2


Those of you who had tried OTA (over the air) or used KIES to update - and failed. My recommendation is FLASH your smartphone using software. I went to an authorised Samsung dealer who flashed my phone - and didn't have to backup either - and it took only 10 - 15 minutes, in total. Flashing uses proprietary software.

  • I will install the update manually using ODIN.If it works then well and good. Jan 31, 2014 at 5:39
  • I have a Samsung Galaxy S3 which had firmware 4.1.1. After patiently waiting since October last year for 4.3JB update, I became impatient, after Sammobile kept saying that 'Uk...Pending'. So I went last week to an authorised Samsung Dealer. He flashed my phone and the whole operation took approx 12mins. Now I am a 'happy bunny' and my phone works perfectly fine. No problems. Jan 31, 2014 at 9:45
  • I updated my phone today by flashing my ROM using ODIN and it worked. Although I didn't go to a Samsung Dealer, but still I am going to accept your answer as it made me more confident in flashing my ROM. Thanks Feb 2, 2014 at 9:12

Not all models of galaxy s3 support update to 4.3 jelly bean at this moment. This update is model, carrier & location specific. You can google about it.

Having update through OTA is the best choice as you always shall receive legal update (stock firmware) through it. If OTA fails to receive the update you should understand that either your device model or carrier isn't supporting the update legally.

However, Samsung Kies also plays role as legal update booster which you are unable to receive through OTA. If you are unable to receive the update via Samsung Kies you can be sure that there is no legal update of stock firmware available for your device.

If you are still eager to update your device to 4.3.2 jelly bean, flashing the ROM is the onliest choice. You can download the custom firmware of android 4.3.2 jelly bean either


http://live.samsung-updates.com/ or


which isn't location+carrier specific (download only location specific firmware) and flash it through `ODIN. You shall do that at your own risk. You of course shall backup your device before you do that as you may encounter some incompatibility issues after you flash the custom firmware.

For most of the android versions, you must have your device rooted in order to flash custom firmware. There are many operating system specific resources available on the net about how to root your device.

You can learn more about ClockworkMod (CWM) recovery & TeamWin Recovery Project (TWRP) before you root your device.

Anyway, don't forget to install the root keeping app like Root Keeper and super user app like SuperSu after you root your device in order to manage your rooted android as well as keep OTA alive.

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