Every time I try the OTA download it gives me an error while installing, which I presume is because I've rooted the phone.
It's a European model if it matters.
2 Answers
You might have to (re-) flash the complete (stock) ROM. Rooting involves changing things on the /system partition, which changes its checksum. Some OTA updates use the checksum to see whether the update "fits", and thus will refuse to install if not. Looks like your Moto falls into this category.
you can unroot it by using framaroot before that put a superuser in your storage and then you can have the option of unrooting your phone,and the other way is use cyanogenmod
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I don't really know what you mean with the first part. As for Cyanogenmod, would installing that not wipe all my data?– TOSCSFeb 10, 2014 at 18:41
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well just google it framroot it's an apk file which will help you to unroot your device,and for cyanogenmod use a titanium backup,after installing it will restore all your data Feb 10, 2014 at 18:43
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I see. It was the "put a superuser in your storage" I didn't get. Is that something I have to do myself before running framaroot?– TOSCSFeb 10, 2014 at 18:45
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3-1, this answer is nonsense. "Put a superuser in your storage" doesn't make any sense, and it's ridiculous to suggest the questioner use a custom ROM when an official update is available. Feb 10, 2014 at 23:59
/systemto do it. The easiest thing to do is to flash the new ROM manually (instead of OTA), but I'm afraid I don't know the procedure for flashing Motorola phones. Maybe this advice will help you find the answer, though.