The soft keys of my HTC One X aren't working for 4hours now. I've restarted it many times but still the problem persists. The screen is normal, just the back, recent app and home key aren't.

Could it be the screen? What can I do to get it back to normal?

  • Just to clarify, the rest of the screen is responsive to touch?
    – Colin
    Feb 15, 2014 at 21:21

3 Answers 3


I believe this is a pure software issue. If you have custom recovery installed, try to wipe cache/davik-cache. If not, try reseting the phone to default settings.

(Are you on a custom ROM? If so, have you tried asking in the developer's support forum? What software are you using for the soft buttons? Have you tried another ROM?)


Things you need to know, The System UI is responsible for: Lockscreen, Navigation Bar, Status Bar. If the Lock and Status are working; for example. Showing icon of a received notification then that's a minor issue that you can fix by cache-clearing and force stopping the app and rebooting the phone. If that fails, go to custom recovery if you have one, and wipe cache and dalvik, then reboot. If that doesn't work either and you're pretty sure you never touched the system. I'm sorry you gotta backup data partition, reset the phone by clearing all the data partition from recovery, boot the phone if it works, then back to custom recovery and restore data back. This is just refreshing the app. Try it out and tell me, if it fails, reset and don't restore data. Because you're probably out of options


Try Button Savior (non-root version, root required version).

  • 2
    Why? What's that doing? How does it help solving the issue? Mind to include some more details?
    – Izzy
    May 9, 2014 at 20:42

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