My Moto X with Android kit Kat does not recognize my own number from the Sim card. Is there a way to edit it manually? Any app that does that?

  • You might want to take a look at these questions: here and here
    – bmdixon
    Commented Feb 27, 2014 at 14:58
  • None of the solutions presented in those answers works for me. I guess nothing will do.
    – user54846
    Commented Mar 1, 2014 at 14:39

2 Answers 2


from moto support

If the contacts are not backed up with Gmail, back them up.

Clear cache/data on Dialer, Contacts and Contacts Storage (for the latter, make sure the contacts are backed up in Gmail)

Log into Gmail on a PC > Contacts > More > Merge Duplicates > Restore

Edit one of the contacts that keeps appearing as unknown. In the phone number, add spaces (ex: 07894561234 would become 0789 456 1234)

Try another SIM from another network.

Try with only one active SIM (the second SIM can be disabled in Settings > Dual SIM settings)

Select the Network Manually in Settings > More > Mobile Networks > Network Operators

the last one helped me

  • Can you link the source(s)?
    – Firelord
    Commented Dec 7, 2015 at 9:26
  • now, its from email. byt it works for me Commented Jan 15, 2016 at 13:40

the best way to solve this issue... its rlly just borrowing someone's phone and insert your sim card and edit phone number to solve this issue.

  • 2
    You should edit your answer to explain how this would be done.
    – acejavelin
    Commented Jan 9, 2018 at 19:19

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