On my LG G2 device running Android 4.2.2, I can't seem to install or update any applications while on the mobile network. I can still access the Play Store but upon tapping "Update", the download progress bar remains at 0% and fails after a while (presumably timing out).

I have only restricted background data on YouTube and Instagram but I don't think this would affect the Play Store.

Is this problem solvable or was this done by design? I am not rooted and do not have intention of rooting the device.

  • 1
    Perhaps you're in a poor signal area in which downloads fail or that there's a cap limit?
    – t0mm13b
    Feb 28, 2014 at 23:50
  • 1
    I experience the problem no matter where I am, with LTE or 4G coverage, and I have plenty of data left for this billing cycle. Even on slow WiFi networks, updates still download slowly. They don't even start when I'm on the mobile network. Mar 1, 2014 at 0:05
  • 1
    are you rooted? what android version? are you running something that is interfering with Google Play Services?
    – t0mm13b
    Mar 1, 2014 at 0:12
  • 1
    4.2.2 and not rooted Mar 1, 2014 at 0:48
  • 1
    @rink.attendant.6 Could you enable the background data for all the apps and try updating. If it works, I assume the data restriction for Youtube is being applied to Google Play Services as well. It wouldn't hurt to try.
    – k1chy
    Mar 1, 2014 at 3:18

1 Answer 1


I think I found it, as I had the same problem:

  1. In the Settings go to Mobile Data.
  2. Scroll down to item "Media" and tap it.
  3. Scroll down and see if "Limit background data" is checked. If so, uncheck

This was the cause in my case, because for the Play Store app the same setting was not active. The problem with Android in this situation is, that there is a global setting "Limit background data" and there's a per app setting. Unchecking the global setting does not uncheck the per app setting. Doh!

  • Sorry, this should have been a comment.
    – infiniter
    Oct 21, 2014 at 15:45
  • 1
    This seems like an answer to me.
    – ale
    Oct 21, 2014 at 17:10
  • @infiniter this is an answer to the question so it should be an answer...
    – Thomas Vos
    May 24, 2015 at 11:26

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .