I bought a Nexus 5 just a few weeks ago and it died miserably yesterday without any apparent reason at all. I've read quite a few threads around the net about this and I haven't been able to power on the phone with the method suggested.

What I'd like to do now is trying to recover as much data as possible and/or wipe the phone completely [without losing warranty]. Is there a way to do so considering that:

  • connecting the phone to the computer won't work
  • I can't power on the phone in any way
  • I can't reach the boot loader

What I've tried so far:

  • holding the power button down for 10+ seconds
  • holding the power and the volume (+ and -, either together or one by one) buttons for 10+ seconds
  • did the steps above when disconnected from a/c, when connected to a/c and when connected to usb.
  • phone recharged for a 10+ hours and did again all the steps above
  • tried at different time of day with different stars configuration, swearing and being nice, swearing and being nice at the same time too.
  • asked the help of all gods I'm aware of without any luck (does this suggest google is evil?)
  • Is there a reason you can't take it back to the shop? Or did you get it direct from Google? – Mark Mayo Mar 4 '14 at 11:21
  • Can you boot into recovery, and do a factory-reset from there? See Google Help for steps involved. This would wipe the phone, but not offer a backup (unless you have a custom recovery installed). – Izzy Mar 4 '14 at 12:23
  • Do you have a wall A/C charger? Leave the phone on the charger for a few hours, and then try powering it on with the charger still plugged in. If it doesn't power on - nothing much you can do other than sending it in for in-warranty repair or replacement. – Chahk Mar 4 '14 at 13:56
  • @MarkMayo I bought it from google. I can send it back but I'd like to recover some data that wasn't synced anywhere and also wipe my personal data. – Geeo Mar 4 '14 at 15:46
  • 1
    :( If it doesn't even power on, there's not much hope for data recovery. Send it in, and take it as a lesson to always take backups. (I learned that last year when 2 out of 4 disks in my RAID5 NAS died simultaneously.) – Chahk Mar 4 '14 at 15:52

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