Recently, upon receiving an incoming call, I get a voice notification asking me to "Press 1 to answer the call". Probably started a couple of days ago, which perhaps correlates to having received Motorola Assist updates about that time.

My initial thought was that this was Google Voice call screening. While I do have GV installed, I am not using it nor have I even set it up.

Any thoughts on where else the calls are getting trapped out?

  • Are you still able to receive the incoming call? Or does it get blocked out of the system, following an auto disconnect? – Aditya Somani Mar 6 '14 at 1:06
  • Yes, I can answer the call by pressing "1". – user55375 Mar 6 '14 at 2:51
  • That is most certainly very odd. Have you tried talking to your network operator about the same? I feel it's quite unlikely that an app is allowed to intervene with your calls in such a manner. – Aditya Somani Mar 6 '14 at 4:57
  • Yes, began all of a sudden. I uninstalled GV just to be certain it wasn't GV intercepting. No other recent installations of note. I'll call VZW. – user55375 Mar 6 '14 at 18:06
  • ah-ha! I have been using a Google voice number to forward to my cell. Somehow and for some reason, GV's call screen setting was enabled. Uncertain how this occurred, as I haven't logged into the GV account in quite some time since initial setup. Problem solved. – user55375 Mar 7 '14 at 18:51

The solution to this problem was to turn off Google Voice Call Screening. Though the GV app was not installed and I do not know how the setting became enabled, I logged onto my GV account to turn off this setting.

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