My phone is either infected or simply has an error in one of my apps and gives me the com.android.phone stopped error (plus the one like 44 01 21, don't remember exactly).

I took phone to the service, they didn't fix it. I deleted all memory card, did factory reset like 5 times, but some apps are on internal memory and they stay there. How to completely wipe it all out?

I made a back up of personal data, that's the only thing I want to keep. How to delete everything else correctly?

  • delete everything except default apps, preinstalled apps.
    – Laura LG
    Commented May 1, 2014 at 11:00
  • Are you sure you did a factory reset? Because if you did, none of the apps you've installed yourself into "phone memory" should have survived that, neither should any of your data. Pre-installed apps of course remain, as they are installed in read-only system storage.
    – Izzy
    Commented May 1, 2014 at 20:57
  • In settings I choose - do factory reset and erase SD card. So I think I did
    – Laura LG
    Commented May 2, 2014 at 6:59
  • Affirmative, that should really have done the job. So either the implementation there is faulty (please take a look at the tag-wiki for alternatives) – or you confused some of the pre-installed apps with those you've installed. After the factory reset, did the device come up with the registration dialogs (asking you to create a Google account etc.)? Have you tried to factory-reset via the recovery menu?
    – Izzy
    Commented May 2, 2014 at 11:27
  • I only know how to do the factory reset through recovery menu. Yes, I got the registration dialog and logged in my account. I did not confuse these apps, for example the apps for my banks couldn't have been pre-installed or google really knows too much about me and my finances.
    – Laura LG
    Commented May 2, 2014 at 13:18

2 Answers 2


The apps on the internal memory are system apps. They can be deleted only if you have root.

  • I don't mean the system apps. I mean the apps I installed, most of them are installed in phone memory(so widgets could work), I transferred some to memory card, but still a lot are remaining. I'd like to wipe them out completely. Factory reset doesn't delete any apps. I want my phone do be in the condition I received it, before I did anything.
    – Laura LG
    Commented May 1, 2014 at 6:02
  • 1
    @LauraLG Factory reset is supposed to delete all your apps and data, leaving the phone in the state it came from the factory.
    – derobert
    Commented May 1, 2014 at 18:42
  • I think that happened only after the service guys did it, reflashing device or whatever it's called. It even downgraded the kitkat version, unlike when I do factory reset. Unfortunately, the service guy and me decided to restore the phone. Personal data was restored ok, but app data not - some of the apps got restored.
    – Laura LG
    Commented May 2, 2014 at 13:20

Credit to Izzy for the solution.

The problem with the factory reset was that google back up copy included some apps and they were reinstalled. So you have to untick the back up to google on the recovery menu and make sure to untick it when you are starting up your phone again. It is checked as default.

It even solved the issue I had with the dictionary app, as I could re choose the dictionary I need.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .