When I first met the love of my life, he insisted that we use WhatsApp to communicate. He lives in Brasil and uses WhatsApp on his Windows Phone. I'm in the United States and use WhatsApp for Android on my Motorola Photon Q.
Over the past few months, our ability to communicate through this app has deteriorated. He says he receives my messages, and that he replies to them, but apparently I don't see them. This is frustrating, to say the least, and puts a lot of unneeded stress on both of us. I've worried myself sick over it.
He says that I'm the only one this happens to, and that communication with his Brazilian contacts works just fine. One of my friends in the Philippines just got WhatsApp for Android and I can communicate with him perfectly.
I'm really clueless. I've scoured the Internet for answers, but I can't seem to find any. I can send messages, and in the rare time that I do receive the messages from my boyfriend, it is late at night. I never receive any during the day. I've uninstalled and reinstalled the app countless times, and my WiFi connection at my house is perfect. But this seems to only be getting worse. He says he sends me several messages a day, but I only get some of the messages about every other day--usually every two days.
I'm not a tech by any means, but it seems like there might be something wrong with the different versions of WhatsApp. Android communicating with the Windows Phone. So if this is the case, then my question here is unneeded. I've contacted WhatsApp Inc. with my concerns and have yet to receive a reply.
This sucks, to say the least.
UPDATE: I have contacted one of my boyfriend's friends in Brasil. I can communicate with them perfectly. They said y boyfriend said there was an issue with his phone. But I'm not sure that's the case. I uninstalled WhatsApp and downloaded it through WhatsApp's website. I can now see when my boyfriend is online and when he types. But I do not receive the messages he sends.