I recently got a new Nexus 5 and I have a lot of issues with the software.

Basically I have 2 major issues which I guess are likely related:

  1. Google play store very often gives me an error Unknown error code during application install: "960"
  2. Many applications often crash with the error message Unfortunately application <insert-app -here> has stopped working. I'm under the impression these are mainly stock apps but I'm not 100% sure.

Next I also see some side issues in google chrome, which I suspect have the same reason:

  1. Sometimes while browsing the whole phone crashes, I haven't pinned this down to a single action, but it only happens while using chrome, not with any other app or while idling.
  2. I often get an error stating "this page cannot be loaded, please reload", after 5-6 times reloading it finally works (or the phone crashes...).

To me it looks like there is some error with a basic android support app (maybe services) that messes everything up but I really can't figure out what it is. I have tried already:

  • Factory reset several times, including using recovery mode
  • Adding/removing my google account
  • Clearing app caches of several apps like google chrome and google play services
  • Clearing the cache partition using recovery mode
  • Rebooting in safe mode
  • As it's new, take it back to the shop and get them to sort it out. This isn't normal behaviour, and it's not on you to fix this. – Dan Hulme Jul 18 '14 at 10:06
  • @DanHulme If that ends up being the only option I'll do that but I'd really like to find something myself first as this looks software, not hardware. I already had to send it back once because of a broken speaker. They're not difficult but it took over a month because the phone needed to be sent to LG and it's an online shop so there is also shipping time/costs between me and the shop – KillianDS Jul 18 '14 at 10:25
  • I don't know how things are in Belgium, but in the UK if you have to return broken or misdelivered goods, it's up to the seller to pay the delivery costs. – Dan Hulme Jul 18 '14 at 10:45
  • The phone is bought in another country (just over the border, but it influences that). Main problem is also not the cost but the time, It's simply not acceptable to be without a phone for a month again. I use it constantly for work and I don't have a spare smartphone. – KillianDS Jul 18 '14 at 11:04

Found this page while trying to solve the same problem on my Nexus 5. Here is the succinct answer that worked for me: You need root and to install an app called SD Maid (Play Store Link), run it's "CorpseFinder" function, remove the corpses, and reboot. Force closes and 960 errors stopped for me after doing this. I elaborate more here on this thread on AndroidForums.com. Hope this helps!

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  • Better late than never: I eventually returned it because it was under warranty, but determined before that it was indeed an SD card failure. This sees like a viable method to actually fix this so accepting this. – KillianDS Feb 19 '16 at 14:43

You could delete the data of every app that fails simply by long pursuing on it and dropping in the app info option that appears on the desktop. This will force the app to «restart» from zero.

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