I have a new Samsung Galaxy Note 3 Neo, I have a question. Since I bought it 2 days ago, the internet connection is fine (with or without wifi) and it shows either G/E/3G/H+ symbol.

But, I once get into a basement (which I got no signal), and then, when I came out (this morning), the internet network coverage shows no symbol.

What I did wrong? I might accidentally pressed something unconsciously since I am new to this device (and android smartphone generally).

The signal bar (aside G,E,3G,H+ symbol) shows full bar, though.

Thanks. (I haven't call my service provider, since it might be device problem)

Additional notes :

  • On : Wifi, Vibrate, Screen Rotation, Mobile Data, Multi Window, Smart Stay, Sync
  • Off : GPS, BT, Blocking Mode, Power Saving, Screen Monitoring, Wifi Hotspot, S Beam, NFC, Air View, Hands-free mode, Smart pause, Smart scroll, Airplane mode
  • Android version : 4.3
  • How long did you wait? Sometimes it takes a bit for the mobile network to figure out what protocol it can use. You might be able to "kick it" by putting the device in "Airplane mode" then turning "Airplane mode" back off.
    – ale
    Jul 26, 2014 at 13:40
  • for about 6 hours. and yes, i have "kicked" it. But it shows no difference. Jul 26, 2014 at 13:52

1 Answer 1


There are many things that can go wrong when messing around with the network settings, but the main ones to check are:

  1. that you have enabled Packet Data and is not Roaming on different network
  2. and that you have not set and exceeded your data limit. This can be both from your provider and also as a user defined setting.
  • idk, it suddenly normal some hour after i post this Jul 27, 2014 at 15:46

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