The website is paytm.com. When viewed on Firefox (latest v31.0) it looks like this: Website viewed on Firefox

Whereas on Chrome/UCBrowser and most other browsers it looks like this:

Viewed on other browsers

Also on other browsers after entering the mobile number the operator is selected automatically. That doesn't happen with firefox.

Here's another example. Let's open google.com and click the hamburger icon on top left. On other browsers it opens up on slide out panel on the left, like this: enter image description here
whereas on firefox, it just opens up a new webpage entirely.

Can this be changed by altering some settings or is this because of a missing functionality in the browser itself?

1 Answer 1


It's common for websites to look different on different browsers. Some websites might almost totally loose intended functionality according to which browser a user is using.

The author often tests his site to make sure it looks the way he wants it to on various browsers by actually testing the browser. When, because of the difference in browsers it doesn't have the best display, the author may specify which browser its optimized for.

I don't know if it's in this particular case, but at times the website developer will actually test for which browser is being used and implement various features according to the type of browse results. Many browsers has a feature to actually announce the type of browser so that it may take advantages of certain options that the author may not expect available in a different browser type.

Because of these differences users often reserve specific browsers based on how a site might appear in that browser.

I just looked at the site on four different browsers on my computer (Opera, Firefox, Chrome, and Midori). The site looked basically the same on all four. This might be a results of my general settings preference for the four browsers.

Another factor is the Android version of the browsers has their own feature list to to enhance sites to be optimized for the hand-held. You can experiment with the options on your Android to change the appearance.

Updated Info based on comments:

Many times the Android browser will try to find a mobile version of it site. If one exist it may use that one. It's possible that the site is providing an incomplete flawed mobile version.

Ultimately the resolution is to communicate with the support people of the site and describe the problem/flaw. You'll have to as you have just learned, test a different browser when you think something is malfunctioning.

Sites looking different on different browsers or devices is more common than you might think. This is why when you contact a site for support one of the first things they ask you is which browser are you using. They'll also eventually ask you which OS are you running.

  • Yes..I do understand what you said. However since the website looks AND works similarly on other browsers except Firefox, I'm inclined to believe that this might be a shortcoming with the app itself. I don't understand what that 'shortcoming' is but since that totally breaks the site's functionality and Firefox being one of the better browsers out there, I think it should be implemented asap.
    – Gh0sT
    Commented Aug 9, 2014 at 8:49
  • @Gh0sT It's no use telling us what should or shouldn't be implemented in Firefox. This isn't the Mozilla bug tracker. L. D. James is probably right: the website is serving Firefox a generic mobile version, and browsers based on Chrome (that's anything that uses WebView) get a Chrome version.
    – Dan Hulme
    Commented Aug 9, 2014 at 9:51
  • @Gh0sT Dan Hulme is write I'll add this for clarity into my answer. Commented Aug 9, 2014 at 11:54
  • @DanHulme You're right. I had that in mind when I was typing. I'll update my answer to make it clearer... thanks! Commented Aug 9, 2014 at 11:55
  • Thanks for your inputs James & Dan. Here's the bug I reported to Bugzilla: bugzilla.mozilla.org/show_bug.cgi?id=1051177 As you can see it has been resolved with the following comment: 'The author of the website has decided to send different content to our user agent probably based on compatibility reasons.' So does this mean it's NOT an issue with Firefox? I'm at a loss here. Should I take it up with the website developers now?
    – Gh0sT
    Commented Aug 10, 2014 at 5:45

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