1

I have a Razr HD (XT925 GSM) which suddenly shut down and can't be turned back on (pressing or long pressing the power button does nothing, nor does connecting it to the wall).

I have a lot of sensible stuff in the phone. I'd like to wipe it before taking it to the repair service but I don't know if it is possible at all. The phone doesn't even show up when connected to the USB port. Is there a way to wipe the on board flash in these conditions?

Knowing that the answer is most probably not, how would you approach the issue? Should I just throw away the phone?

Thanks!

ps: some context. The phone's screen cracked some time ago. For a few months nothing happened. About a month about the phone started rebooting itself about 10 times a day, with no discernible pattern. It just shut down, apparently for good; I had last checked the notifications a few minutes before.

1

I've seen such an issue before, but it was a samsung device. I do not have a cookbook solution for you, just some points to check:

Is the powerbutton still working? Did you have issues with buttons before? On the samsung we had to create a special plug from a cable and a 3k resistor. This brings the samsung phones directly to download-mode where you can flash and or reboot.

Is your battery still ok? Can you replace it (quickly exchange with a friend) or is this not possible with your phone type?

Is your charger ok? And the cable? Try another one and leave it on for a while, a dead battery needs a bit of time and very slow charge, before it can go back to normal charging.

Good luck

  • Thanks! While I was looking for a solution like the download-mode cable, I think that economically the best way forward will be to purchase a new phone. – s_a Sep 15 '14 at 13:21

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.