I'm trying to do a complete backup of all data on my Samsung Galaxy S4 before I send it in for repairs.
Even though the screen is completely black and does not work (very little touch abilities), I have the Galaxy Smart Dock, which lets me output the screen via HDMI and control the phone with a mouse.
I removed the lock screen, installed Kies, then connected the phone to my computer.
Unfortunately, at one point, my phone switched from MTP to PTP, and now I cannot switch back to MTP (which Kies requires).
Everything online says to just connect the phone to the computer and swipe down to select the connection mode - I cannot do that because the screen is broken.
I also do not see any "three dot" option in Settings / Storage to change the USB Computer Connection.
Is there an option I'm missing? Am I SOL?
Again, I have full control of my device through the media dock, I just do not have that control when the phone is connected (via USB) to my computer.