Everytime I update hangouts I get this message whenever I open the app: "unkown issue with google play services". What is the cause of this problem? And how to solve it?

1 Answer 1


This problem can be caused by a old version of play services.

To update the version manually open this link on your android device and click update if there is an update.

Hope this solves your problem



Hope this way works for you. Keep in mind that setting names can be different from brand to brand.

  1. Go to Setting > Security > Device Administrators

  2. Un-check Android Device Manager

  3. Go to apps and uninstall updates to Google Play Services

  4. Go to Hangouts, it should show a message saying that you need to 'update Google Play Services'. Click update.

  5. After updating, Hangouts should not show the error message

  6. Go back to Settings > Administrators and check Android Device Manager

  • I've updated google play services using the market update but the problem still exist
    – user71175
    Sep 23, 2014 at 21:17
  • I updated the answer above, to hav a better overview
    – MEX
    Sep 23, 2014 at 21:25
  • I'm sorry, but I did that exactly the last time. I think I have to do this every time I update Hangouts and Google Play Services.
    – user71175
    Sep 23, 2014 at 21:33

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