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I got a new phone and sometimes it's hard to hear the person on the other line. Sometimes people say it's hard to hear me. This is a high end phone and I don't think this should be happening. What options are available to change? I've pressed the volume-up arrow to the top when I'm on a call and it's still too quiet.

What exactly do the options: Speaker voice enhancement, equalizer and microphone noise suppression do?

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3 Answers 3

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Audio volume during phone calls appears to be a common complaint made by many Sony users.

I recommend turning off all the extras/enhancements to make a final determination regarding call volume. A different device may be better for you.

Below are the various options described:

  • Speaker Voice Enhancement provides "richer" voice listening during phone calls (impacts what you hear). Turn this off.
  • Equalizer fine tunes the pitch of the call audio (impacts what you hear). Turn this off or choose the most level/smooth option.
  • Phone Noise Suppression reduces background noise on your end (impacts what other people hear). Turn this off if other people can't hear you or experience breaks/skips in your voice. This feature may be useful when you are outside.
  • Enhanced Voice Privacy provides an additional layer of voice encryption (impacts both sides of conversation). Turn this off if the option is available.
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After many months of suffering that others cant hear me, i found whats wrong with my Z2. Go to settings - sound&notification - Accessory settings - Mic sensitivity Set it to "High" Auto does not work good for me... Yes I know that it looks like this seting is for acessories.. but no, its for internal mic, you can test it in settings - about phone - diagnostics - test - microphone.. change mic sensitivity and try this test.. on high you can hear yourself back.. on low you almost can't hear yourself back.

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Reason for this problem :It is a bug in the xperia software, which lowers your call speaker volume also whenever u connect a headphone for phone call and reduces it's volume.

Solution :connect a headphone. Call someone and maximize the volume. Then, remove the headphone and see that your call speaker also has maximum volume.

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