I have a new Nexus 5. Ever since I got it, it tends to freeze. Once or twice a day, I would pick it up, try to press something and see that the screen is completely nonresponsive. The only thing I can do is press the power button for 8 seconds until it resets.

Why is this? What can I do about it?


Why is this?

It's faulty.

What can I do about it?

Return it to the vendor for repair or replacement. Nobody should expect this kind of problem with a new phone. It's not on you to fix it.

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  • I've rooted my phone... Doesn't that void the warranty? – Ram Rachum Oct 5 '14 at 8:47
  • I don't know what kind of consumer protection laws you have in Israel, but in the UK, as it's a new phone and the problem was present when you bought it, that makes it the retailer's responsibility. The warranty is irrelevant in that case. – Dan Hulme Oct 5 '14 at 9:04

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