I bought Moto G, 2nd Gen. Also got my old sim replaced with new micro sim. Sms on the new phone are not working. Neither I am receiving sms nor my sms are getting delivered. Calls, watsapp, internet are working fine. Please let me know if there are any settings in the mobile to enable sms
The problem is due to SMS message center not being stored in the new SIM. Unlike other mobile devices where you can manually set the SMS message center, the latest Android update seemed to keep this setting well hidden.
You can try setting the SMS message center by opening the phone dialer and dial -
*#*#4636#*#*. This will open the hidden setting confusingly titled as "Testing".
Under the Phone Information, you can find the setting "SMSC". Try refresh or give the correct SMS center number.
- I tried this and there was a refresh error / update error. The final workaround was to load the new SIM into a Samsung phone and manually set the SMS Center number. This gets stored in the SIM and then you can start using it on your Moto E / Moto G. Crazy stuff.
- I use Airtel in India