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I was trying to install a custom rom in my Walton Primo X2 ( rebranded version of Gionee E6 ). I tried the below steps and my phone got stuck like shown in the image. Please help me to recover this.

  1. Turned off my phone.
  2. Booted into Recovery mode – holding down the volume up button and then pressing the power button does it.
  3. Used volume keys to navigate the menus, and power button to select the menu items.
  4. Then Choose “Format data”.

Phone stuck here
phone stuck here (click image for larger variant)

And my phone got stuck: I waited for about a day; lastly my phone turned off due to battery level. Now I can only turn my phone off long pressing power off. I tried Volume button + power on = again in same result.

Please help me to get my phone works.

  • How long have you waited? The screen shows "formatting data", which might take a little (to my experience, maximum a few minutes though). If the steps you performed are listed completely, you can simply reboot and try again from this point (formatting data). Nothing indicates a "brick" here: all new devices start with an empty /data partition, so no harm done. – Izzy Oct 27 '14 at 16:39
  • I waited whole day, today... Lastly my phone turned off due to battery level. – porosh Oct 27 '14 at 16:41
  • A whole day is definitely to long. The step displayed on your "screenshot" shouldn't take more than 1 or 2 minutes. But as I wrote, you can just start over from there. If it keeps "sticking" at the same place for more than 5 minutes, check if the recovery offers you some alternative: instead of "formatting", there might be a separate "wipe data" (or "wipe data/factory reset"). Depending on the recovery used, that might do exactly the same – or simply "declare all data gone" (delete instead format). – Izzy Oct 27 '14 at 16:50
  • I can only turn my phone off long pressing power off. I tried Volume button + power on = again in same result. – porosh Oct 27 '14 at 16:55
  • Just to confirm: the screen shows exactly the above right after you powered up the device – or it gets stuck again when you re-tried the same procedure? – Izzy Oct 27 '14 at 17:43

protected by Community Nov 2 '15 at 3:29

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