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My moto E phone is not even a month old, and already I'm having a HUGE problem with it.

I charge my phone to full battery, sometimes during a whole afternoon or night. In the morning or at 100% I unplug the USB. The phone then last a while on battery, but suddenly the battery drops to 0% and the phone shuts down. I can't get the phone back on again unless I plug it in with the USB to charge it.

Then, the battery charges ridiculously fast to 100%, sometimes in just a few minutes. When I check the battery graph, it shows that the phone uses the battery steadely for a while until there is a sudden and steep drop for no reason whatsoever. This drop occurs seemingly randomly sometimes happening at around 90% charge, sometimes 80%, 70%, 60%... There are no special apps running, and the phone is not even connected to the internet, not by WIFI or the phone network.

Why is this happening? I can't leave my house with my new phone without the charger cable, even at 100% battery, because often I end up looking for a computer to charge my phone on after only an hour or two because my phone has shut down!

Can anyone help?

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  • Your battery is faulty. You would have to replace that.You should also check this
    – user77195
    Nov 5, 2014 at 11:18

2 Answers 2

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OK - This issue is still happening. I hope, since your phone was new and under warranty, that you took it back to get a new one.

There are people still experiencing this same thing. It is being discussed in the Levono/Motorola forums.

https://forums.lenovo.com/t5/MOTO-E-2nd-Gen/Moto-E-2nd-sudden-battery-drain-and-power-off/m-p/3862539#M4467

The solution presented by a Motorola Agent was to plug the phone in to a wall charging unit, let it charge to 100%, and then keep charging it for awhile. This seems to have worked for me. My phone is about 2 years old. So, I can't take it back for an exchange.

But, another user isn't as lucky as me. So, any addition information or solution suggestions would be helpful here or on that other forum.

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Your phone (or possibly the battery) is faulty. Return it to the shop for a replacement.

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