I have seen some other questions but the answers are not helpful in my situation for various reasons. I am trying to recover contacts, pictures, etc. from someone's Galaxy S4 that they did not have backed up. The phone still powers on and has sound but the screen does not turn on and nothing can be pressed. I took the phone to AT&T but they said that they needed the screen to turn on in order to transfer. I've heard that the Samsung dock should work, but it seems that you still need the screen to work in order to use the dock. Can anyone give me ideas on how to retrieve the information from the device?