I'm getting a "cannot connect to the server" error when I try to use Hangouts on my phone. Every other Google app works. SMS works but not Hangouts messages. All my other devices work with Hangouts messages.
4
-
Is the time, date, and time zone correct for its location? Maybe some failed connection is occuring because of inaccurate authentication. – wbogacz Dec 29 '14 at 16:51
-
Yes, all those are correct, wbpgacz. – JRL Dec 29 '14 at 17:24
0
It turns out that this issue is due to the restricted background data setting.
Navigate to Settings -> Data Usage
Find the following apps and make sure "Restrict Background Data" is switched off:
- Hangouts app
- Google Services
- Google Play Store
-1
Go to Settings > Apps > swipe right to "All" > click the menu button of 3 vertical dots > click on "Reset app preferences".
-
NOOO..!! If you do that you are going to RESET ALL APP PREFERENCES!! In Settings > Apps > find Hangouts app and delete data or unistal and install again – user171192 Jun 12 '16 at 11:15
protected by Community♦ Sep 13 '18 at 19:49
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
