I have Samsung Galaxy S4, but the screen broke. I wanted to erase all the data on it before I send it back to the factory for replacement. Is there any way to do this?
Assuming you ever registered a gmail address on your google play account(which you have to, to download apps), your phone will be registered in Google's Device Manager on play.google.com. If your phone was connected to WiFi or Data when the screen broke the below method can work(I've tested it myself multiple times).
- Head to play.google.com(From your PC)
- Log in to your google account.
- Click the 'gear' symbol in the top right hand corner of the screen.
- Go To 'Android Device Manager'
- Select your GS4 from the menu of your registered devices.
- Select 'Erase' from the list.
That should erase the phone.
IF the LCD is no longer working but you can still see the display I would recommend an OTG cable Walmart
If the LCD is not working refer to New-To-IT's post
Another method would be to boot it into download mode and flash a new system image on it.
Connect the phone to a computer/laptop using the micro-usb or charger that came with the phone then reset the phone.
protected by Community♦ Jul 28 '16 at 6:06
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?