I have a Moto G (1st generation) mobile bought in India. When I tried to make my Caller ID hidden from this wikiHow article, I called *31# and after that, I couldn't make a call to anyone.

Then I tried and miraculously I could make a call by adding a prefix of *31# to any number.

Please help me out fixing this issue.

3 Answers 3


I tried solutions from GSM Feature Codes but no help.

Called Motorola Customer Care and they told me to Factory Reset. I did it after backing up my data and now it works.


Just try #31# from your mobile, no need to do a factory reset. Please don't trust that forwarded message and all.


Dial #31# and call. After then it will start working outgoing calls.

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