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Questions tagged [google-authenticator]

For questions regarding the Google Authenticator, part of Google's 2-step verification.

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4 votes
1 answer
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How do I fix Google Authenticator saying, "Syncing will continue when your device is online and you refresh your Authenticator codes."?

I'm using an android phone and Google Authenticator shows a notice every time I open the app: "Syncing will continue when your device is online and you refresh your Authenticator codes." and ...
user avatar
1 vote
0 answers
267 views

Google Authenticator what is the best way to see the full entry line

Cannot change the app name nor cannot see the full entry name. I have 10 entries in Google Authenticator for example "Amazon Web Services". I only see "Amazon Web Services" 10 ...
pkilpo's user avatar
  • 31
1 vote
0 answers
206 views

Google Authenticator signed out of my account. I can't sign back in without a PIN I have never created. Where do I go to create or reset this PIN?

Google Authenticator has (not for the first time!) decided to forget all my codes and sign me out. However, this time when I tap Sign In I an prompted to 'Confirm your PIN': I have never set this PIN....
x-x's user avatar
  • 111
0 votes
1 answer
101 views

Go to your old device in Google Authenticator to import 2FA codes

After installing the Microsoft Authenticator in a new device, I logged on to my MS account and all my 2FA app codes are there, as expected. Perfect. After installing Google Authenticator, no codes ...
andreszs's user avatar
  • 217
10 votes
2 answers
6k views

Removing entry from Google Authenticator

I'd like to remove one of the items from my Google Authenticator app but I cannot find any option to do so. There is a Q&A on the Apple Stack Exchange which suggests there should be a Pencil icon ...
JLo's user avatar
  • 203
6 votes
1 answer
1k views

Why is TOTP two-factor digits behaviour different between Android and iOS implementations of Google Authenticator?

I have the below QR code generated from my application so users can use their phones for a time-based OTP. For Google Authenticator in iOS, scanning the QR code correctly leads to an eight-character ...
Thomas's user avatar
  • 163
1 vote
0 answers
52 views

Can the Phone Repair Service access my 2FA, Google Account passwords, SMS, Photos, etc

I recently took my phone to a mobile repair service (unofficial, 3rd party). The phone had fallen into water and had severe water damage - it was non-functional, I was not able to turn it back on and ...
anon111's user avatar
  • 11
0 votes
0 answers
1k views

Nothing happen when 'Tap yes' in Google 2-step Verification

Phone is Sugar C13. The phone is running Android 8.1.0. When I sign in Chrome on PC, I get the "notification" of "Is it you trying to sign in?", and the two step verification pops ...
Mike Liu's user avatar
8 votes
2 answers
21k views

Can you use a screenshot of the "export accounts" QR Code of Google Authenticator as a backup?

In the Authenticator app you can hit transfer accounts -> Export Accounts. It will present with you a QR Code. What exactly is this QR Code? Can it be used to backup Google Authenticator? I am ...
user606723's user avatar
1 vote
0 answers
65 views

Two-factor ID and Find My Phone app

After enabling two-factor identification on my google account, I lost my android (Samsung 9) phone, so I tried to use the Find My Phone app on a friend's phone. Of course, the two-factor ID correctly ...
Todd Randall's user avatar
1 vote
0 answers
883 views

How to set the time (including seconds) on Android

How do I set the time on Android, including setting the seconds? I have an android handset that has no SIM, is permanently on airplane mode, and therefore doesn't sync its time from cell towers. I ...
Michael Altfield's user avatar
1 vote
0 answers
406 views

One Plus One broken screen recover data (google auth codes)

I unfortunately broke my screen for the second time on my One Plus One. And it seems that my first repair somehow was not totally good, since when I booted it up with the replacement screen, the ...
VannTen's user avatar
  • 111
0 votes
1 answer
124 views

Fdroid OTP Authenticator, how to move accounts to new phone?

This is NOT the Google enabled Authenticator. This is https://f-droid.org/en/packages/net.bierbaumer.otp_authenticator/ There is no signing in. Is there anyway to move credentials / accounts over to ...
Ray C's user avatar
  • 111
0 votes
1 answer
5k views

Google authenticator remove and install back in same phone(time corrention) [duplicate]

If i uninstall g.authenticator from my phone and then install it again i lose the tokens for the sites i have? Can anyone tell me about backup codes?those codes are only to access my google account ...
video games AND music videos's user avatar
1 vote
0 answers
111 views

Broken Phone - Google Authenticator inaccessible - Switch Internal Storage To New Phone

I have a Snapped phone. (Huawei p8 Lite ALE L02) That has very important google authenticator codes on it. The only way I seem them as being salvageable is to replace the internal storage from this ...
Congasm's user avatar
  • 11
1 vote
0 answers
125 views

Google Authenticator: Why does the backup code contain unallowed characters?

I want to restore my Google Authenticator entries but it's not allowed to enter the characters '8' and '9'. Is there a solution? Thanks for help!
Dinera's user avatar
  • 11
2 votes
1 answer
1k views

Salvaging Google Authenticator data from water damaged LG G5 [duplicate]

I have an LG G5 that has water damage as well as a cracked screen. There is no guarantee that the water damage can be fixed. However, I have an app called Google Authenticator on that phone, and I ...
moiz's user avatar
  • 21
3 votes
4 answers
8k views

Is Google Authenticator data saved in the google backup cloud?

is the Google Authenticator saved with the google backup like wifi passwords, settings, gmail and some other google aps? If I will reflash my current system or make a clean install will it be backed ...
Mordimer Madderdin's user avatar
0 votes
0 answers
139 views

Dump google authenticator keys [duplicate]

I have a lot of entries in the google authenticator app. Those entries were originally entered by scanning QR-codes. If I lose my phone, those entries are lost, and my experience tells me that some ...
blueFast's user avatar
  • 150
3 votes
4 answers
45k views

Is it possible to restore Google Authenticator on another phone?

Suppose I lost the phone with Google Authenticator on it. How do I restore it on another phone?
jayarjo's user avatar
  • 173
1 vote
2 answers
91k views

How to restore/recover accidentally deleted key from google Authenticator?

Is there any way to recover my accidentally deleted key from google authenticator app ? My android device is not rooted and am not able to access the 'com.google.android.apps.authenticator2' package. ...
Mohit's user avatar
  • 111
5 votes
4 answers
18k views

How do I rename entries in Google Authenticator?

I have about a half-dozen entries for one site. So the name usually only displays the last two letters of the account name. It's hard to figure out which account the entry is for. How do I rename ...
midfield99's user avatar
9 votes
1 answer
7k views

Move all my Authenticator credentials to a new phone [duplicate]

I have enabled 2 factor authentication, using Google Authenticator, for 6 services: LastPass, Dropbox, Evernote, Wordpress, Tumblr and Google. How can I transfer them all to my new phone? I followed ...
Steve Bennett's user avatar
1 vote
0 answers
533 views

Enter Issuer / Provider name manually in Google Authenticator App

In Google Authenticator app, while setting up the account manually (i.e. not scanning the QR Code), how we can enter the issuer name (i.e. provider / service name like Google, Evernote, Facebook, etc.....
jatanp's user avatar
  • 111
0 votes
0 answers
121 views

cannot sign in on my Android device - Google 2-factor authentication

So I'm trying to add my google acct to my device and it seems to be working fine up to the point where's it's asking me for the code sent to my phone via SMS. I correctly put it in but the page goes ...
mrjayviper's user avatar
1 vote
1 answer
154 views

Google Authenticator keeps crashing after OS upgrade

I had no problem using Google Authenticator for the first month. Two weeks ago, my phone's operating system upgraded and now Authenticator will not work. I have uninstalled it, re-downloaded it, and ...
Lorri Landolt Camilleri's user avatar
2 votes
2 answers
3k views

Recovering google authenticator codes on a broken phone

So recently my galaxy s3's screen broke and I lost my Google authentactor app. I thought I had all the backup codes stored in my laptop but when I went to recover them I found out that one of my ...
connor's user avatar
  • 21
1 vote
2 answers
5k views

Restore Google Authenticator accounts from ADB backup

About a month ago I accidently dropped my Nexus 4. Altough it dropped from only about half a meter- the screen broke and the multitouch stopped working too. I was lucky (and smart :P) enough to take a ...
ohad987's user avatar
  • 11
19 votes
4 answers
39k views

How to migrate accounts to new Google Authenticator app?

I broke my cellphone which had the Google Authenticator app and several other accounts attached to it for two factor authentication like Dropbox, Evernote, AWS, etc. Now I got a new phone and ...
theharshest's user avatar
3 votes
1 answer
6k views

Restore Google Authenticator on New phone without Root

I have ~8 logins that use Google Authenticator (Google, FB, Bitcoin stuff, etc). I made a backup of my Authenticator app/sqlite database before moving to my new phone. How do I restore the database/...
Bijan's user avatar
  • 227
2 votes
3 answers
1k views

Authenticator app is not working

I'm choosing option to add MFA in the Google accounts, scanning barcode, secret is added. Name of the account in the Authenticator is correct. However, when I try to enter the generated code - Google ...
user626528's user avatar
1 vote
0 answers
573 views

Gmail asking for authentication after changing SIMs

To recreate issue: Start 2-factor authentication Generate app-specific code Use that to sign into your device Change the SIM I have two SIMs, and I sometimes switch between them. The issue is that ...
Sanoo's user avatar
  • 185
14 votes
5 answers
42k views

Google Authenticator and Switching or Resetting your Phone

My phone isn't working so well, so I'd like to factory reset it. However, I use Google Authenticator for a number of different websites. How can I resume using it after I rest my phone? Can I wipe ...
Ari's user avatar
  • 341
0 votes
2 answers
6k views

Does the Google Authenticator app negatively impact a fully charged device

I have the Google Authenticator installed on my phone. I notice the codes are generated constantly. It appears the app is running constantly in the background. Does this app has a major impact on a ...
rahi's user avatar
  • 123
158 votes
16 answers
195k views

How do I back up Google Authenticator?

I'm starting to use Google Authenticator for more and more things now, but I've just realized that if I lose my phone, or if I need to wipe and restore it to install new firmware, I will lose all of ...
Nick's user avatar
  • 1,703
2 votes
2 answers
2k views

Settings related to reading QR codes

I wanted to use the Google Authenticator app to set up two factor authentication. However when I click on the button to scan a QR code, it opens up a camera with 'NAB Banking' at the top (my internet ...
pfctdayelise's user avatar
5 votes
1 answer
5k views

Can Titanium Backup successfully backup and restore Google Authenticator between ROMs?

I have a rooted Nexus 5 running stock 4.4.2. I want to install another ROM such as PA4 or CM11 (also 4.4.x based), but I have about 5-odd items in my Google Authenticator install which are a pain to ...
aalaap's user avatar
  • 725
3 votes
2 answers
271 views

Can't log in to Google account to install Google Authenticator because of 2FA

Can't remember what it is called, but I used to have that Google authentication code generator app on my phone which would be used to enter a special code for the 2-step Google authentication system. ...
oshirowanen's user avatar
  • 1,079
3 votes
1 answer
322 views

Google Authenticator used by native apps?

I recently turned on two-step verification for my Google account and installed the Google Authenticator app on my Android device. Based on what I have read everywhere (even Google's official info: ...
Neil Sainsbury's user avatar
1 vote
2 answers
61 views

Other appsare terminated when I try to copy an auth code from the Google Authenticator

I have the Google Authenticator app and I want to log into Stack Overflow with my Google account. But if I leave the login page from app to look at the authenticator code, the SO application ...
nkvnkv's user avatar
  • 111
15 votes
4 answers
44k views

Can I wipe my phone even if I use it for 2-step verification?

I fear that if I reset my phone to factory defaults I'll never be able to access my Google Account again, since I use the Google Authentication app on it to provide the 2nd step of the verification. ...
Jader Dias's user avatar
  • 1,464
6 votes
1 answer
511 views

How can I get the old version of Google Authenticator?

I have an older phone (Motorola Cliq). Motorola refuses to update this version so I am stuck with Android 1.5 until I buy a new phone. I had to wipe my phone clean and when I went to reinstall the ...
Sapoaq's user avatar
  • 61
9 votes
1 answer
453 views

Google authenticator app says that this version is no longer supported

I'm a bit concerned about the message this app is giving me. It is saying that my currently installed version is no longer supported. Why am I getting this message directly from the app, shouldn't ...
oshirowanen's user avatar
  • 1,079
26 votes
1 answer
3k views

Why does the Google Authenticator app have "obsolete" in its title on Play Store?

Why does the Google Authenticator app have "obsolete" in its title on Play Store? Does it work? Can I still use it for two-factor authentication? Is there a preferred method?
Jader Dias's user avatar
  • 1,464
6 votes
3 answers
18k views

Is it possible to use 2-step verification with multiple accounts on a phone?

Using 2-step verification with Google Authenticator on an Android handset provides good security for accessing Gmail and other Google services. What I am curious about is whether Google Authenticator ...
shambleh's user avatar
  • 1,497
2 votes
2 answers
2k views

Reconnect Authenticator with Google account for a second time

My account had 2-step verification enabled and associated with the Authenticator App on my phone. Yesterday I reformatted it and now I'm installing the apps again. Everything is setup but the Google ...
Luciano's user avatar
  • 123