Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [samsung-kies]

For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

0
votes
0answers
52 views

Stuck between Firmware update error and unsupported device (KIES3)

I used Kies 3 in updating the firmware of my phone, but along the process, something went wrong. Well i tried searching on youtube about the possible ways of getting my phone unbricked and found some ...
0
votes
0answers
1k views

Samsung: Backing up messages fails

I am trying to back up a Samsung S5 mini (SM-G800F, running Android 5.1.1) using either Samsung Kies or SmartSwitch. With either program, the backup stalls for a very long time when it gets to ...
1
vote
1answer
7k views

How do I unlock my device for KIES?

I've got the latest version of KIES installed for a Samsung Galaxy S5 (Verizon). Currently on the June patch level for Android 6.0.1 (and want to use KIES to update to the September patch level). ...
0
votes
0answers
739 views

Kies/ Smart Switch data transfer

How do we transfer data, music, or videos from S4 to the computer? Tried KIES but it says it's not compatible and to use smart switch instead. Installed smart switch, it says my device is not ...
1
vote
0answers
329 views

Blank screen boot loop on SM-T211

I have a Samsung SM-T211 (India) tablet and am using it for 2 years. I have rooted it using ODIN and TWRP (android 4.4.2) based on online tutorials and it is working fine. Couple of days back when I ...
1
vote
0answers
45 views

Is Kies a good way to backup phone data for use on another phone?

I currently own a Galaxy S3, and later this month I will be upgrading to an S6. I have rooted my S3, and as such have disabled a lot of the sync and backup services, including Backup Assistant. If I ...
1
vote
0answers
199 views

How can I export contacts & SMS from broken Galaxy S3 and import them onto Google Nexus 6P?

I've got myself in a pickle. The screen AND buttons on my Galaxy S3 have broken, so I've acquired a Nexus 6P phone. My old contacts and SMS messages are stored on the Galaxy S3 phone itself. I am able ...
0
votes
1answer
248 views

Samsung Kies version for both old and new android versions?

A friend gave me his older Samsung tablet to upgrade since it kept failing with the OTA update, so like indicated I will try KIES first for updating the device. However I also have 3 newer android (...
3
votes
3answers
46k views

how to connect Galaxy S4 to Macbook Pro?

The Macbook Pro does recognise my Galaxy S4. I've just downloaded and opened the latest version of Kies, restarted everything, and the "connecting" wheel just keeps going round and round and round. I ...
0
votes
1answer
168 views

Can I reflash stock with kies

I'm on a Samsung Galaxy s4 sgh-i337 from att and I messed up my system a little bit I want to reflash and restore stock firmware with kies. Will that work? Also, I am rooted will kies work with me?
1
vote
1answer
5k views

Samsung Galaxy S4 GT-I9505 firmware update issue

I was updating the firmware of my Samsung Galaxy S4 GT-I9505 with Samsung Kies 3 on my Macintosh and suddenly my laptop turned off, so I disconnect the phone and tried to reboot it and after it ...
0
votes
1answer
3k views

Samsung galaxy tab 3 lite connection to pc problem

I tried to install a custom ROM on my tab 3 lite, but it got disconnected half way through. it now says "Firmware upgrade encountered an issue. Please select recovery mode in kies to continue". So I ...
0
votes
1answer
270 views

How to connect Samsung Galaxy S4 Zoom to MAC?

I have been unsuccessful in my attempts to connect my Samsung Galaxy S4 Zoom (os 4.2.2) to my Macbook Pro Retina running OSX 10.8.4. I have Kies for MAC installed, I'm connecting my device with a USB, ...
2
votes
0answers
3k views

Read information from old Kies3 call log backup files

I have discovered that my Samsung Galaxy S3 phone has a limit in the number of items retained in the call log, after which the oldest calls are deleted. Having previously suspected that this could be ...
0
votes
1answer
409 views

Samsung S4 and Kies error

I am trying to connect my Samsung galaxy S4 to Samsung Kies, yet it says it is not compatible and to download Kies 3 - which I did and then it says the device isn't supported - so both versions of ...
1
vote
0answers
1k views

How to convert Samsung Backups

I backed up my calendar and contacts with Samsung Kies and switched then to cyanogen mod. The problem is now that I can't transfer the data back via Kies. Is there a converter for the samsung ...
0
votes
1answer
781 views

MTP usb driver failed

I upgraded my Samsung Galaxy Ace 2 GT-i8160. Everything went smoothly during the upgrade, but when it's almost finished, it got disconnected from the PC for no reason. When it reconnected again, it ...
1
vote
2answers
5k views

Does Samsung KIES backup hidden photos in galery?

I made a hard reset on a friend's SAMSUNG I9082 GRAN DUOS and he forgot to tell me about his hidden items. On the KIES I selected all the possible options to keep, like a full backup (including ...
1
vote
0answers
2k views

Samsung Ace 3 - S7270 - Wifi and recovery mode problem

My Samsung Ace 3 does not detect any Wifi networks, and it cannot connect to Kies. My wifi network is fine, and there are lots of wifi networks in the area, but my SGA3 does not detect any of them (...
3
votes
1answer
3k views

windows 8 - keeps disconnection samsung from computer

I recently upgraded from windows xp to windows 8 and I have a problem with the USB-connection. When I plug-in my samsung galaxy s3 to the computer - a symbol pops-up and the adb-client can comunnicate ...
1
vote
1answer
382 views

Sync 'droid with Outlook

I have seen many questions here about users trying other software than Kies for sync'ing data with Outlook and a handset, very mixed reviews with what's good/bad, but not very much mentioned recently ...
2
votes
1answer
7k views

Samsung Kies correct version

I need to find the right Kies version for Samsung S4 mini but the info provided by samsung is not clear: Please check your mobile phone model before downloading: Kies Supported model : Feature phone,...
1
vote
0answers
597 views

“Firmware Upgrade encountered an issue. Please select recovery mode in Kies” on reboot randomly, but device still working fine

My Galaxy Note 2 N7100 has “Firmware Upgrade encountered an issue. Please select recovery mode in Kies” shows up randomly on system reboot, recovery reboot (from reboot menu in Touchwiz based official ...
1
vote
4answers
47k views

Copy contacts from Samsung device to other brand

I have bought a brand new Gionee E6. First thing I need to do is copy contacts from my Samsung Galaxy phone to Gionee E6. I have backed up my contacts as .spb file using Kies. But when I try to import ...
3
votes
1answer
535 views

kies stuck on “connecting” on mac+galaxy s2

i have the latest version of kies,os x, and a galaxy s2 with cm10 on it. it is set to MTP with usb debugging off (if it's on usb storage rather than mtp, kies crashes). i tried playing with many ...
0
votes
1answer
467 views

Help me. Can't update my galaxy [duplicate]

I own a Samsung SCH-i545 Galaxy S4 and can not update to Jellybean 4.3. The wi-fi it says: Software update is temporarly unavailable.vTry again later. Kies does not let me update either. I really want ...
0
votes
3answers
25k views

Trying to restore photos from a broken S4 (AT&T), how do I go about it?

My friend broke her S4's screen, and wants to get back the photos from the internal memory. The phone does not have USB debugging turned on, so having it attached to the computer only charges it. The ...
1
vote
1answer
485 views

Why hasn't my Galaxy S3 received the 4.3 update?

The title explains it all. I have an year old Galaxy S3 which runs Android 4.1.1 (stock ROM). Yesterday, my friend received the 4.3 update however, I haven't. Samsung Kies says that the latest ...
2
votes
1answer
32k views

My Samsung S4 won't connect to my computer

I have downloaded Samsung Kies 3, and the computer wont even find the device. I have tried different USB ports and nothing seems to work. I have tried changing it to a media device manually but I cant ...
1
vote
1answer
39k views

Samsung Kies fails to restore all my stuff. What other software can I use to complete the process?

I spoke with the Samsung Support today, and as part of the troubleshooting process they asked me to do a backup of the phone and then reset it. I followed through and I've done that (the initial ...
1
vote
1answer
6k views

lost apps after backup and restore on Samsung Kies

I downloaded Kies because there is a software issue on the phone. So I backed up the phone to Kies on my laptop then did a factory reset on the phone. Then I restored the phone from the laptop but ...
1
vote
2answers
20k views

How to recover stock firmware on the Galaxy Note 3

How do I restore stock firmware. I have firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. I am using KIES 3 because I have a Samsung Note 3 N900A and it won'...
1
vote
2answers
4k views

Samsung Galaxy S4 SCH-I545 official updates via Kies fails with: “Software update is temporarily unavailable. Try again later.”

I own a Samsung SCH-I545 Galaxy S4 and can not do update via Kies. It says: Software update is temporarily unavailable. Try again later. The phone is sent by my uncle from America and I am from ...
0
votes
0answers
1k views

Kies - Reflashing Samsung Galaxy Y

My problem is that I messed up some binaries in the ROM on my Samsung Galaxy Y (GT-S5360L). Specifically, most of the binaries in /system/bin are gone, thanks to Busybox Installer. This means I can ...
11
votes
3answers
3k views

Why do we need Kies (ADB driver) in Windows but not in Linux?

Why do we need an ADB driver in Windows but not in Linux? I have been working on Android for the past few months in Windows. To run my project on my Samsung device I had to install Kies first. ...
2
votes
2answers
5k views

What does the program Samsung Kies light do?

I use Samsung kies for my Galaxy S1 and I also installed Kies Light but I don't understand what it does. I would like the function the send SMS from my computer, can it do that or what does it do?
1
vote
0answers
187 views

Is it possible to update my phone without using Kies?

OS: Mac w/ OS10.8.4 Device: Galaxy Note Android: 4.0.4 I want to update to Jelly Bean. Kies absolutely refuses to recognize the device. Tried everything including Samsung's tech support. They gave ...
1
vote
0answers
395 views

What to do if Galaxy S2 firmware upgrade failed and the phone is not working at all?

I was upgrading my Galaxy S2 from Gingerbread 2.2.3 to Jelly Bean 4.1.2. In the middle of the process the USB cable just got disconnected and I only see a picture of mobile connected to a PC and a ...
0
votes
2answers
4k views

Can back up / restore for a hard reset on Galaxy Note be done using Samsung Kies?

My Galaxy Note seems to have gone pretty sluggish and i guess one option is to hard reset / format my phone. I have been browsing this forum and now know how to do the reset and that it is very ...
1
vote
0answers
3k views

Current firmware version is not supported to update via kies

I've got Samsung captivate glide. It comes with at&t only so I've got unlocked version. Its base firmware version is 2.3.5 Ginger Bread. Official update of ICS 4.0.4 is out by at&t and Samsung....
2
votes
1answer
1k views

Can I update my Saudi Arabian Samsung Galaxy S2 to the latest Android version over the air in India?

I have a Samsung Galaxy S2 I9100 which my cousin bought for me in Saudi Arabia. It is running on Android 2.3 ginger bread. Will I get firmware updates for this phone in India over the air (OTA)?
0
votes
1answer
286 views

Samsung Galaxy SIII not Recognized

I have a Samsung Galaxy SIII which I'm attempting to pull photos off of - but I am having trouble doing so. I've attempted to use Kies to pull the photos off - but it just says loading... loading... ...
1
vote
1answer
2k views

Windows can't identify Samsung captivate glide

I've Samsung Captivate Glide (i927). When I try to connect the phone to the PC windows says USB Device unrecognized. I've installed the latest version of Samsung Kies, and also installed ...
1
vote
0answers
68 views

Samsung galaxy mini? pls help…about kies?

i installed kies software.But when i try to sync my photos and music into samsung galaxy mini,there is no option called multimedia under sync.what should i do?
1
vote
0answers
602 views

Samsung Galaxy Fit firmware update fails

I have a Samsung Galaxy Fit, model GT-S5670B. When i connect the phone to the pc, Samsung Kies (version 2.5.3.13043_14) identifies that there is a firmware update available. I agree to do the ...
3
votes
2answers
12k views

Extracting data from a backup file (.sbu) made by Samsung kies

I had made a back up file containing contacts, , calender, memo etc with the help of Samsung kies which was saved in .sbu format when I owned a Galaxy ace plus. But now I have a new phone galaxy grand ...
8
votes
5answers
215k views

Access Samsung Galaxy S4 storage and SD card directly

I bought a Samsung Galaxy S4 a while ago. One annoying difference compared to my previous Android device that I've noticed on S4 is that I cannot access the internal storage and SD card directly by ...
1
vote
0answers
134 views

Trying to use Kies to upgrade Galaxy Note firmware

Similar to this question: Kies dies when trying to update Galaxy Note firmware I go to upgrade the firmware and it just keeps looping, downloading firmware components. The progress bar keeps moving, ...
1
vote
1answer
800 views

Why do I get the message “device connection disrupted” when I connect my phone to the computer?

I have a Samsung Galaxy mini gt-55570. When I try connecting my phone to the computer, I get the message "device connection disrupted" and " Kies has stopped working". What is the problem and how can ...
1
vote
3answers
4k views

What is “Kies via Wi-Fi” in S3?

I see that "Kies via Wi-Fi" sends only 2.3 kb and receives only 876 bytes the last four hours in my phone, but it uses 26 mins of my phone CPU time and 20% of my phone battery. Is it something that I ...