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Questions tagged [troubleshooting]

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Common troubleshooting. You can use this tag when you cannot find a better fitting one. Please read the tag wiki for some first-aid.

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1answer
21 views

How to log errors when using adb pull?

I am using the latest version of adb with the pull command to backup my data. Sometimes adb pull doesn't backup all of my files, so I am trying to figure out which files have not been backed up. ...
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1answer
40 views

How to inspect HTTPS traffic of a third-party app on Android 9+

I want to inspect inside HTTPS-encrypted packets that an app is sending. It is not my app, I don't have its source code. My device is rooted, so I can modify /system/etc/security/cacert if needed, ...
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0answers
18 views

Genymotion: Is there a 'gaming compatible' setting? [duplicate]

I occasionally use Genymotion (free) to play Android games on PC. However, some games - including several I like - do not show up on the emulated device's Play Store, and if I search for them manually,...
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1answer
40 views

First N sec not played from pulseaudio over HDMI on Android TV

I start tv, select input source, set default sink for pulse audio(pacmd set-default-sink 0) and start some playback in mplayer. For some reason, there is like 3-5s delay between command being executed ...
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0answers
35 views

Flashed the wrong TWRP recovery and am now bootstuck

I mixed up two different recoveries for my phone using Odin3 and now it's just stuck at the bootscreen, unable to enter recovery mode. I tried using fastboot and adb with no results (I also don't know ...
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0answers
517 views

Can't Donwload/Install/Update any app - Waiting for download

I've got a problem while trying to install/upgrade any app on my android phone, after tapping on install/upgrade it just get stuck with the message waiting for download. Nothing works for me, I ...
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1answer
19 views

How to login to Oneplus OxygenOS after motherboard change with 2-step verification?

Last time, I had a similar issue with Oneplus 2, I troubleshooted the problem with OnePlus 2-level tech support (nicely organized by Amazon) and they decided after 3rd try that nothing to be done ...
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0answers
42 views

How can I troubleshoot my oneplus x' signal problems?

I have a smartphone which has no signal at home, and I'm out of ideas on how to pin the problem down. Here are my observations of the problem and what I've done so far: There is neither a phone ...
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0answers
6k views

Play Store stuck on 'Download Pending' or 'Waiting to Download'. How to fix?

( TL;DR - How to uninstall Play Store) Hmmmmm....... OK. So, a friend of mine deleted my Google Account as Prank(don't how it is a prank), after when I came home I just logged in and tried to install ...
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0answers
164 views

Lock-screen passwords sometimes fails

I have recently updated from Android 8.1 to 9. Since the update, there's a problem that keeps popping up every now and then. no matter how often I type the password, it does not get accepted. And I'...
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0answers
12 views

Notification sound ignores silent / DND and plays multiple times

Recently notification-sounds have started playing even when set to silent and/or DoNotDisturb. The sounds seem to be played through the media channel as the volume can be changed by adjusting media-...
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1answer
4k views

Network Selection disabled by WiFi Manager & Wi-Fi keeps disconnecting

Android 7.1.2 drops WiFi connection. Wi-Fi verbose log says: (network_selection_permamently_disabled) network_selection_disabled_by_wifi_manager
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94 views

Why does Android 7 reset default Home app after boot?

Edit: I've got an app that was set as the HOME app that suddenly isn't set as the HOME app. My question is in two parts: Does Android 7 have the capacity to do that on its own? If it does, what ...
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1answer
2k views

What to do when “Stop Supervision” does not stop supervision in Google Family Link

I was using the "Google Family Link" parental-control software to supervise a device. I wanted to stop supervising the device. So, in the Family Link parent app, I tapped "stop supervision". Google ...
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0answers
63 views

How to determine the cause behind various apps freezing, including system apps?

I understand if this is too broad a question, but on the off-chance there is at least a broad category of problems anyone could point me to... I've had a problem with the phone after asking a third ...
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1answer
88 views

Something eating CPU on Sony XPeria XZ, how to find out what it is?

I have two Sony Xperia XZ devices, bought both very recently in UK as used-with-warranty. One is working great, but the other (which has a 3 logo come up when booting) apparently has something using ...
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0answers
50 views

How to test SD card for suspected fault, or validate correct performance, within Android?

I have a Samsung S7 running LineageOS 14.1 (=Nougat 7.1). Since purchase I've used it with a 60GB Samsung SD card. I know that fake SD cards are out there, so on this one I bought direct from Amazon ...
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0answers
61 views

Android Galaxy Media Player 3.6 is stuck on startup screen and keeps flashing

I don't know how to do android recovery on this device since the home button is a touch screen. It's stuck on the Samsung startup screen and keeps flashing the logo. It won't fully turn on even when ...
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0answers
57 views

Troubleshooting google maps history

Google maps history worked perfectly with my old phone. Now I have a new one and maps history worked for the first few days, then it started to behave randomly: when it works the data is correct, but ...
2
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1answer
1k views

Google Keep Not Syncing Notes

Google keep has stopped syncing all of my notes all of a sudden. Notes created on Android phone are not available on the web version and vice versa. It was working all fine till yesterday. The Google ...
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2answers
233 views

Can't access filesystem from PC anymore

Starting a couple of weeks ago.. I can't access the file system from my PC on my Samsung tablet.. When connecting the tablet via USB to my PC I never get the dialog box where you choose whether or ...
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1answer
15 views

Screen flicker only on gray backgrounds

I have a Sony z5 premium, and have had many problems with the screen flickering on gray backgrounds. It's fine on white colors, so it may be something software? I am using android 7.0 Thanks
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2answers
6k views

Wileyfox Swift won't turn on

My WileyFox Swift phone's battery somehow emptied itself overnight and now the phone won't turn on at all. Battery is 68% full. When I plug the charger cable in/out the phone vibrates and the ...
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1answer
161 views

Samsung Galaxy Note 4 stuck in reboot loop - what is the problem?

Here is the situation: My phone (Samsung Galaxy Note 4) turns on and works perfectly fine if I am do not click on any app. Then say I click on some app. If I try to press too many things in too ...
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1answer
31 views

Phone stopped working, Cant turn it on, Solid red light, weird r/g/b/w stripes

yesterday i had a videochat call from messenger. I had this call about 2mins and then i saw i've got 8percents of battery. My phone usually drops from 8% to 2% but this is not the main problem. When i ...
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1answer
66 views

ALL Android Apps Randomly Crashing?

Recently my Galaxy Grand Prime has been acting weird. All of the apps, including settings, facebook, and youtube have been randmly crashing. I haven't done anything to it like rooting or factory ...
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3answers
20k views

Constant “<Untitled> Download unsuccessful.” notifications

I'm constantly harassed by these "<Untitled> Download unsuccessful." notifications. After taking the above screenshot, I cleared the entire notifications list. Within the next three minutes (...
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0answers
362 views

Phone's power and volume buttons will not work in bootloader

I have recently decided to unlock the bootloader of my BLU Studio X8 HD. I have first installed the ADB drivers and afterwards I have used the command adb reboot bootloader to boot the device into the ...
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1answer
244 views

Google Play Store Hangs at Every Step

This week, the Google Play Store is behaving very strangely. It can download or update a single app but not both without being killed! There was an update for Chrome this morning, so I went to Google ...
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2answers
3k views

Android apps not working with HTTP proxy

So I want to redirect my Android phone's HTTP traffic through a proxy running on my computer, in my case Burp Suite. I tried doing so by changing the WiFi settings and also by using the Drony app. ...
3
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1answer
7k views

Why external microphone doesnt work on some Androids (like LG G5)

I want to solve the problem with new Android phone (I use LG G5; and Motorola-Turbo2 too, but i dont care about it). I use two kinds of microhpones (4 pin) : =========== Wired ========= This mic ...
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0answers
41 views

LG E980 mostly unresponsive, only intermittently displays a default background image

After the launcher seemingly bugged out on my old faithful LG E980 (5.1.1 Lollipop) yesterday my phone has been unresponsive and acting very strange. To begin with I hadn't dropped my phone or had ...
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1answer
2k views

wpa_supplicant.conf permission

So I'm facing this problem for a while now . What happens is that my phone reboots automatically sometimes and after the reboot I can't use my WiFi . The button is stuck at off: So after doing some ...
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1answer
14 views

How to troubleshoot this condition of recurrent restarts?

State of my OnePlus2 phone after Tech2 support session, troubleshooted in the thread How to login to resetted phone when verified password not accepted? I am thinking what to do before my second tech ...
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0answers
256 views

Boot Loop Not solved

I have a yu yureka AO5510 runs on Cyanogenmod 12.1. I used it without any problem till today morning. But suddenly it started to restarts again and again. If i connect it to the charger, the booting ...
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0answers
49 views

How can I troubleshoot if I have an Android OS or hardware problem?

I have an asus zenfone 2 laser and it has gone absolutely crazy. I have done a factory reset. The problem still exists. It basically freezes, start taking screenshots...etc. I was wondering if ...
2
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1answer
44 views

The songs I downloaded online do not show up with the same name in the player

I download music from various sites offering music for free (because I lack any sort of disposable income to legitimately download them). After changing their names into ones that make sense on my ...
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1answer
75 views

Eight seconds after powering on, my phone goes dark and becomes unresponsive. What can I do?

I have a Samsung Galaxy S Relay. (This is kind of like a Samsung Galaxy S III plus a slide-out physical keyboard.) It's running stock Android 4.1.2, rooted using TWRP and SuperSU. I was using Spotify ...
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1answer
900 views

Android system battery drain

My android phone has heavy abnormal battery drains coming from Android system. 2000mAh and above on a single charge! I know for certain this is a software issue and not hardware. Before I hit the ...
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1answer
2k views

Can't log into Google Play, gmail, or other apps on new Samsung 7

I have changed my Google password in an attempt to be able to log into gmail, Play Store and other apps on my new phone. However, the Play Store app is not recognizing the password change. I cannot ...
2
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0answers
428 views

Cannot sync or remove Google accounts

I'm on Android 5.0.1. Yesterday, I received several "Unfortunately, Google Play services has stopped working" notifications, which I ignored as I assumed whatever had crashed would restart. But when ...
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1answer
1k views

Terminal emulator in android just hangs when I type su?

I'm fairly new to Linux so sorry for my noobiness. Anyways I just wanted to check that my phone was rooted since I need an app that requires it to be rooted, but nothing happens in the app. I wanted ...
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3answers
378 views

How can I remove viruses?

My dad's phone got infected with a virus. The virus will auto enable the WIFI despite after disabling it for a few seconds. Factory restore doesn't work too, the virus came back. I have installed ...
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0answers
12k views

“Can't get valid Device ID” error message

I am getting this error message on a Xiaomi Redmi Note 2: Can't get valid Device ID Invalid Device ID: null Device ID must be valid IMEI or MAC address. Without device id, some account ...
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2answers
63 views

I can't start my phone unless I'm in safe mode. How to fix it?

So I have a problem. My phone is booting in download mode and I can't start it unless I use the volume up + home + power. I tried to wipe my phone, but it didn't work and I lost my data for nothing. ...
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1answer
1k views

How to troubleshoot SELinux issues?

On standard GNU/Linux computers, SELinux comes with a set of tools allowing the administrator to troubleshoot permission issues. Such tools allow to: Temporarily switch a single domain in permissive ...
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1answer
46 views

Video file is not readable when trying to upload

I recently downloaded a zip file with two .mov video files in it. Once I unzipped the file onto my Android phone (HTC One), I converted the file using a Media Converter app. I can play the file on a ...
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0answers
170 views

Whatsapp only lets me delete the profile picture [Solved]

Recently, I wanted to change my profile picture on whatsapp for another one, but when I tried to do that, only the option to delete it appeared. This also happens when I want to change the background ...
0
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1answer
164 views

Nexus 7 Google Logo Boot-Loop

My stock Nexus 7 was working fine until I turned it on. The lock screen was frozen. I then hard reset the device and turned it back on. On boot the tablet gets stuck on the Google logo and never ...
0
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1answer
8k views

Lenovo A6000 isn't turning on

My Lenovo A6000 is not working when I try booting it. It shows me a blank screen. When I press the power button multiple times, it keeps blinking showing me a white screen then black afterwards. I ...

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