Questions tagged [troubleshooting]
Common troubleshooting. You can use this tag when you cannot find a better fitting one. Please read the tag wiki for some first-aid.
117
questions
0
votes
1answer
11 views
How to login to Oneplus OxygenOS after motherboard change with 2-step verification?
Last time, I had a similar issue with Oneplus 2, I troubleshooted the problem with OnePlus 2-level tech support (nicely organized by Amazon) and they decided after 3rd try that nothing to be done ...
0
votes
0answers
10 views
How can I troubleshoot my oneplus x' signal problems?
I have a smartphone which has no signal at home, and I'm out of ideas on how to pin the problem down. Here are my observations of the problem and what I've done so far:
There is neither a phone ...
0
votes
0answers
419 views
Play Store stuck on 'Download Pending' or 'Waiting to Download'. How to fix?
( TL;DR - How to uninstall Play Store)
Hmmmmm....... OK. So, a friend of mine deleted my Google Account as Prank(don't how it is a prank), after when I came home I just logged in and tried to install ...
2
votes
0answers
119 views
Lock-screen passwords sometimes fails
I have recently updated from Android 8.1 to 9.
Since the update, there's a problem that keeps popping up every now and then. no matter how often I type the password, it does not get accepted. And I'...
0
votes
0answers
10 views
Notification sound ignores silent / DND and plays multiple times
Recently notification-sounds have started playing even when set to silent and/or DoNotDisturb.
The sounds seem to be played through the media channel as the volume can be changed by adjusting media-...
0
votes
0answers
45 views
Android settings to fix phones call issue
I have a brand new unlocked Huawei honor 10 lite that can send/receive texts and use data but it cannot send or receive any calls. It gets stuck on dialing out, without a dial tone, and then after 30 ...
0
votes
0answers
59 views
Troubleshooting why apps are taking longer time to be installed
When I try to install an app using Play Store or through sideloading in my Panasonic Eluga Pulse X, it takes so much time to install it. If the app is pretty big like Messenger, it would take about 5 ...
0
votes
0answers
31 views
Buttons not working on ZTE Overture 2
I've lost functionality of my Home, Recent Apps, Settings & Volume down buttons on ZTE Overture 2. Any clue on how to fix this?
0
votes
1answer
2k views
Network Selection disabled by WiFi Manager & Wi-Fi keeps disconnecting
Android 7.1.2 drops WiFi connection.
Wi-Fi verbose log says:
(network_selection_permamently_disabled)
network_selection_disabled_by_wifi_manager
0
votes
0answers
87 views
Why does Android 7 reset default Home app after boot?
Edit: I've got an app that was set as the HOME app that suddenly isn't set as the HOME app. My question is in two parts:
Does Android 7 have the capacity to do that on its own?
If it does, what ...
1
vote
1answer
787 views
What to do when “Stop Supervision” does not stop supervision in Google Family Link
I was using the "Google Family Link" parental-control software to supervise a device. I wanted to stop supervising the device. So, in the Family Link parent app, I tapped "stop supervision".
Google ...
1
vote
0answers
46 views
How to determine the cause behind various apps freezing, including system apps?
I understand if this is too broad a question, but on the off-chance there is at least a broad category of problems anyone could point me to...
I've had a problem with the phone after asking a third ...
0
votes
1answer
63 views
Something eating CPU on Sony XPeria XZ, how to find out what it is?
I have two Sony Xperia XZ devices, bought both very recently in UK as used-with-warranty. One is working great, but the other (which has a 3 logo come up when booting) apparently has something using ...
1
vote
0answers
44 views
How to test SD card for suspected fault, or validate correct performance, within Android?
I have a Samsung S7 running LineageOS 14.1 (=Nougat 7.1). Since purchase I've used it with a 60GB Samsung SD card. I know that fake SD cards are out there, so on this one I bought direct from Amazon ...
1
vote
0answers
50 views
Android Galaxy Media Player 3.6 is stuck on startup screen and keeps flashing
I don't know how to do android recovery on this device since the home button is a touch screen. It's stuck on the Samsung startup screen and keeps flashing the logo. It won't fully turn on even when ...
1
vote
0answers
52 views
Troubleshooting google maps history
Google maps history worked perfectly with my old phone.
Now I have a new one and maps history worked for the first few days, then it started to behave randomly: when it works the data is correct, but ...
1
vote
1answer
919 views
Google Keep Not Syncing Notes
Google keep has stopped syncing all of my notes all of a sudden. Notes created on Android phone are not available on the web version and vice versa. It was working all fine till yesterday. The Google ...
1
vote
2answers
233 views
Can't access filesystem from PC anymore
Starting a couple of weeks ago.. I can't access the file system from my PC on my Samsung tablet..
When connecting the tablet via USB to my PC I never get the dialog box where you choose whether or ...
0
votes
1answer
13 views
Screen flicker only on gray backgrounds
I have a Sony z5 premium, and have had many problems with the screen flickering on gray backgrounds. It's fine on white colors, so it may be something software?
I am using android 7.0
Thanks
0
votes
2answers
5k views
Wileyfox Swift won't turn on
My WileyFox Swift phone's battery somehow emptied itself overnight and now the phone won't turn on at all.
Battery is 68% full. When I plug the charger cable in/out the phone vibrates and the ...
0
votes
1answer
148 views
Samsung Galaxy Note 4 stuck in reboot loop - what is the problem?
Here is the situation: My phone (Samsung Galaxy Note 4) turns on and works perfectly fine if I am do not click on any app.
Then say I click on some app. If I try to press too many things in too ...
0
votes
1answer
28 views
Phone stopped working, Cant turn it on, Solid red light, weird r/g/b/w stripes
yesterday i had a videochat call from messenger. I had this call about 2mins and then i saw i've got 8percents of battery. My phone usually drops from 8% to 2% but this is not the main problem. When i ...
1
vote
1answer
61 views
ALL Android Apps Randomly Crashing?
Recently my Galaxy Grand Prime has been acting weird. All of the apps, including settings, facebook, and youtube have been randmly crashing. I haven't done anything to it like rooting or factory ...
1
vote
3answers
15k views
Constant “<Untitled> Download unsuccessful.” notifications
I'm constantly harassed by these "<Untitled> Download unsuccessful." notifications.
After taking the above screenshot, I cleared the entire notifications list. Within the next three minutes (...
1
vote
0answers
297 views
Phone's power and volume buttons will not work in bootloader
I have recently decided to unlock the bootloader of my BLU Studio X8 HD. I have first installed the ADB drivers and afterwards I have used the command
adb reboot bootloader
to boot the device into the ...
1
vote
1answer
230 views
Google Play Store Hangs at Every Step
This week, the Google Play Store is behaving very strangely. It can download or update a single app but not both without being killed!
There was an update for Chrome this morning, so I went to Google ...
2
votes
1answer
5k views
Why external microphone doesnt work on some Androids (like LG G5)
I want to solve the problem with new Android phone (I use LG G5; and Motorola-Turbo2 too, but i dont care about it).
I use two kinds of microhpones (4 pin) :
=========== Wired =========
This mic ...
1
vote
0answers
39 views
LG E980 mostly unresponsive, only intermittently displays a default background image
After the launcher seemingly bugged out on my old faithful LG E980 (5.1.1 Lollipop) yesterday my phone has been unresponsive and acting very strange. To begin with I hadn't dropped my phone or had ...
1
vote
1answer
2k views
wpa_supplicant.conf permission
So I'm facing this problem for a while now . What happens is that my phone reboots automatically sometimes and after the reboot I can't use my WiFi . The button is stuck at off:
So after doing some ...
0
votes
1answer
13 views
How to troubleshoot this condition of recurrent restarts?
State of my OnePlus2 phone after Tech2 support session, troubleshooted in the thread How to login to resetted phone when verified password not accepted?
I am thinking what to do before my second tech ...
0
votes
0answers
249 views
Boot Loop Not solved
I have a yu yureka AO5510 runs on Cyanogenmod 12.1. I used it without any problem till today morning. But suddenly it started to restarts again and again. If i connect it to the charger, the booting ...
0
votes
0answers
49 views
How can I troubleshoot if I have an Android OS or hardware problem?
I have an asus zenfone 2 laser and it has gone absolutely crazy. I have done a factory reset. The problem still exists.
It basically freezes, start taking screenshots...etc.
I was wondering if ...
2
votes
1answer
43 views
The songs I downloaded online do not show up with the same name in the player
I download music from various sites offering music for free (because I lack any sort of disposable income to legitimately download them). After changing their names into ones that make sense on my ...
1
vote
1answer
73 views
Eight seconds after powering on, my phone goes dark and becomes unresponsive. What can I do?
I have a Samsung Galaxy S Relay. (This is kind of like a Samsung Galaxy S III plus a slide-out physical keyboard.) It's running stock Android 4.1.2, rooted using TWRP and SuperSU.
I was using Spotify ...
1
vote
1answer
875 views
Android system battery drain
My android phone has heavy abnormal battery drains coming from Android system. 2000mAh and above on a single charge! I know for certain this is a software issue and not hardware.
Before I hit the ...
0
votes
1answer
2k views
Can't log into Google Play, gmail, or other apps on new Samsung 7
I have changed my Google password in an attempt to be able to log into gmail, Play Store and other apps on my new phone. However, the Play Store app is not recognizing the password change. I cannot ...
2
votes
0answers
428 views
Cannot sync or remove Google accounts
I'm on Android 5.0.1. Yesterday, I received several "Unfortunately, Google Play services has stopped working" notifications, which I ignored as I assumed whatever had crashed would restart.
But when ...
1
vote
1answer
1k views
Terminal emulator in android just hangs when I type su?
I'm fairly new to Linux so sorry for my noobiness. Anyways I just wanted to check that my phone was rooted since I need an app that requires it to be rooted, but nothing happens in the app. I wanted ...
0
votes
3answers
322 views
How can I remove viruses?
My dad's phone got infected with a virus. The virus will auto enable the WIFI despite after disabling it for a few seconds. Factory restore doesn't work too, the virus came back. I have installed ...
1
vote
0answers
12k views
“Can't get valid Device ID” error message
I am getting this error message on a Xiaomi Redmi Note 2:
Can't get valid Device ID
Invalid Device ID: null
Device ID must be valid IMEI or MAC address. Without device id, some
account ...
0
votes
2answers
61 views
I can't start my phone unless I'm in safe mode. How to fix it?
So I have a problem. My phone is booting in download mode and I can't start it unless I use the volume up + home + power. I tried to wipe my phone, but it didn't work and I lost my data for nothing.
...
1
vote
1answer
1k views
How to troubleshoot SELinux issues?
On standard GNU/Linux computers, SELinux comes with a set of tools allowing the administrator to troubleshoot permission issues.
Such tools allow to:
Temporarily switch a single domain in permissive ...
1
vote
1answer
43 views
Video file is not readable when trying to upload
I recently downloaded a zip file with two .mov video files in it. Once I unzipped the file onto my Android phone (HTC One), I converted the file using a Media Converter app. I can play the file on a ...
1
vote
0answers
169 views
Whatsapp only lets me delete the profile picture [Solved]
Recently, I wanted to change my profile picture on whatsapp for another one, but when I tried to do that, only the option to delete it appeared. This also happens when I want to change the background ...
0
votes
1answer
150 views
Nexus 7 Google Logo Boot-Loop
My stock Nexus 7 was working fine until I turned it on. The lock screen was frozen. I then hard reset the device and turned it back on. On boot the tablet gets stuck on the Google logo and never ...
0
votes
1answer
8k views
Lenovo A6000 isn't turning on
My Lenovo A6000 is not working when I try booting it. It shows me a blank screen. When I press the power button multiple times, it keeps blinking showing me a white screen then black afterwards. I ...
0
votes
1answer
49 views
How to get rid of these marks?
I'm 100 percent sure that it's possible because I managed to do it a few months ago, but now I do not know (don't remember) how to do it again. It looks like someone can help here.
Thanks in advance....
2
votes
1answer
3k views
Galaxy S5 G900V startup failure with inconsistent symptoms making troubleshooting difficult
o/
My Samsung Galaxy S5 suddenly and quickly started deteriorating a few days ago. I did also install a software update from Verizon about a week ago, but what's odd is how the symptoms worsened ...
-5
votes
1answer
3k views
ZTE phone home screen blinks off and on
My phone screen has task manager and a clear all button at the bottom. When I try to push phone or an app, it keeps disappearing and comes back on. I can't use any apps and I can't talk or text ...
8
votes
1answer
3k views
Recover Android system with TWRP Recovery
Note that I am running Mac OS X.
I tried installing an unofficial version of Cyanogenmod I found on XDA Developers that supports kltemini (SM-G800F). However, I messed up somewhere in the ...
