Questions tagged [troubleshooting]

Common troubleshooting. You can use this tag when you cannot find a better fitting one. Please read the tag wiki for some first-aid.

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1k views

Music playback stops randomly

I have bought the Xperia ZQ (Xperia ZL's alias in Brazil) C6503. I am experiencing a very annoying problem: from time to time the audio playback in any audio app just stops. If I hit play again it ...
3
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0answers
1k views

How to Diagnose WiFi Issues?

My Samsung Galaxy S4 (GT-I9515) with Android 5.0.1 does not connect to one particular WiFi any more - the Eduroam network at my workplace. The network is listed in the available networks list, with ...
3
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1answer
15k views

How to access Samsung Galaxy S2 storage while phone is off

My Galaxy S2 recently froze while browsing facebook using Firefox (the loading animation kept playing though), then shut down after a minute. I haven't been able to turn it back on since then. I tried ...
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0answers
118 views

Lock-screen passwords sometimes fails

I have recently updated from Android 8.1 to 9. Since the update, there's a problem that keeps popping up every now and then. no matter how often I type the password, it does not get accepted. And I'...
2
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1answer
43 views

The songs I downloaded online do not show up with the same name in the player

I download music from various sites offering music for free (because I lack any sort of disposable income to legitimately download them). After changing their names into ones that make sense on my ...
2
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0answers
428 views

Cannot sync or remove Google accounts

I'm on Android 5.0.1. Yesterday, I received several "Unfortunately, Google Play services has stopped working" notifications, which I ignored as I assumed whatever had crashed would restart. But when ...
2
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0answers
1k views

How to change the permission and ownership for internal sdcard

I have a problem with my internal SD card on my android 4.2.2. It shows there are no files on the internal SD card but there is a shortcut called "legacy" and I can't write anything on the internal SD ...
2
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0answers
11k views

Run any user apps in safemode?

Some Background My Note 2 has strange slow down after hours of use. After hours of usage system_server and maybe kworker use a lot of CPU, mostly during apps open and switch, it lags badly. I also ...
2
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0answers
42 views

What does leaving your device off for a while do?

This page: What should I do before I try advanced troubleshooting says 3) Keep your device switched off for a while. Make sure you remove your SIM card (and the battery and SD card as well, if they ...
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0answers
46 views

How to determine the cause behind various apps freezing, including system apps?

I understand if this is too broad a question, but on the off-chance there is at least a broad category of problems anyone could point me to... I've had a problem with the phone after asking a third ...
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0answers
44 views

How to test SD card for suspected fault, or validate correct performance, within Android?

I have a Samsung S7 running LineageOS 14.1 (=Nougat 7.1). Since purchase I've used it with a 60GB Samsung SD card. I know that fake SD cards are out there, so on this one I bought direct from Amazon ...
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0answers
50 views

Android Galaxy Media Player 3.6 is stuck on startup screen and keeps flashing

I don't know how to do android recovery on this device since the home button is a touch screen. It's stuck on the Samsung startup screen and keeps flashing the logo. It won't fully turn on even when ...
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0answers
52 views

Troubleshooting google maps history

Google maps history worked perfectly with my old phone. Now I have a new one and maps history worked for the first few days, then it started to behave randomly: when it works the data is correct, but ...
1
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2answers
233 views

Can't access filesystem from PC anymore

Starting a couple of weeks ago.. I can't access the file system from my PC on my Samsung tablet.. When connecting the tablet via USB to my PC I never get the dialog box where you choose whether or ...
1
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1answer
61 views

ALL Android Apps Randomly Crashing?

Recently my Galaxy Grand Prime has been acting weird. All of the apps, including settings, facebook, and youtube have been randmly crashing. I haven't done anything to it like rooting or factory ...
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0answers
297 views

Phone's power and volume buttons will not work in bootloader

I have recently decided to unlock the bootloader of my BLU Studio X8 HD. I have first installed the ADB drivers and afterwards I have used the command adb reboot bootloader to boot the device into the ...
1
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1answer
229 views

Google Play Store Hangs at Every Step

This week, the Google Play Store is behaving very strangely. It can download or update a single app but not both without being killed! There was an update for Chrome this morning, so I went to Google ...
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0answers
39 views

LG E980 mostly unresponsive, only intermittently displays a default background image

After the launcher seemingly bugged out on my old faithful LG E980 (5.1.1 Lollipop) yesterday my phone has been unresponsive and acting very strange. To begin with I hadn't dropped my phone or had ...
1
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1answer
875 views

Android system battery drain

My android phone has heavy abnormal battery drains coming from Android system. 2000mAh and above on a single charge! I know for certain this is a software issue and not hardware. Before I hit the ...
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0answers
12k views

“Can't get valid Device ID” error message

I am getting this error message on a Xiaomi Redmi Note 2: Can't get valid Device ID Invalid Device ID: null Device ID must be valid IMEI or MAC address. Without device id, some account ...
1
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1answer
43 views

Video file is not readable when trying to upload

I recently downloaded a zip file with two .mov video files in it. Once I unzipped the file onto my Android phone (HTC One), I converted the file using a Media Converter app. I can play the file on a ...
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0answers
169 views

Whatsapp only lets me delete the profile picture [Solved]

Recently, I wanted to change my profile picture on whatsapp for another one, but when I tried to do that, only the option to delete it appeared. This also happens when I want to change the background ...
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0answers
278 views

How can I troubleshoot what is causing 'Android OS' to eat up lots of battery?

Are there steps I can take to rule things out eventually leading to a root cause? I am currently using the latest Dirty Unicorn ROM on a Nexus 5. For the same of argument, consider the case where ...
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0answers
537 views

MMS messages text disappears

When I receive an MMS message (Android 4.1.2), I can see by the momentary preview that there is text to the message, but when I open it, I cannot find the text, only the image. Anybody have the ...
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0answers
2k views

Why: My phone will not install downloded apps. Will not calculate Storge usage % (Audio, Apps, etc.)?

My phone wouldn't install an app the other day (jefitt) so I tried looking at the internal memory (% usage for Audio, etc.) and it wouldn't calculate it (just showed the calculating status for 4 or 5 ...
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0answers
497 views

Galaxy S2 turns off randomly

I got a problem with my Samsung Galaxy S2 I9100. I have it for round about 8 monthts now and experimented with some custom roms. I installed cynogenmod 9, 10, 10.1 tested Syah Kernel and installed ...
1
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1answer
8k views

Asus Zenfone 6 doesn't see SIM cards, keeps booting itself. How to troubleshoot the issue?

I have a problem with Asus Zenfone 6 device, which worked well on stock firmware with minimal amount of additional installs for about a year. This is a dual SIM phone and it has both SIM card slots ...
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3answers
15k views

Constant “<Untitled> Download unsuccessful.” notifications

I'm constantly harassed by these "<Untitled> Download unsuccessful." notifications. After taking the above screenshot, I cleared the entire notifications list. Within the next three minutes (...
0
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1answer
10 views

How to login to Oneplus OxygenOS after motherboard change with 2-step verification?

Last time, I had a similar issue with Oneplus 2, I troubleshooted the problem with OnePlus 2-level tech support (nicely organized by Amazon) and they decided after 3rd try that nothing to be done ...
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0answers
9 views

How can I troubleshoot my oneplus x' signal problems?

I have a smartphone which has no signal at home, and I'm out of ideas on how to pin the problem down. Here are my observations of the problem and what I've done so far: There is neither a phone ...
0
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1answer
364 views

Play Store stuck on 'Download Pending' or 'Waiting to Download'. How to fix?

( TL;DR - How to uninstall Play Store) Hmmmmm....... OK. So, a friend of mine deleted my Google Account as Prank(don't how it is a prank), after when I came home I just logged in and tried to install ...
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0answers
10 views

Notification sound ignores silent / DND and plays multiple times

Recently notification-sounds have started playing even when set to silent and/or DoNotDisturb. The sounds seem to be played through the media channel as the volume can be changed by adjusting media-...
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0answers
45 views

Android settings to fix phones call issue

I have a brand new unlocked Huawei honor 10 lite that can send/receive texts and use data but it cannot send or receive any calls. It gets stuck on dialing out, without a dial tone, and then after 30 ...
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0answers
59 views

Troubleshooting why apps are taking longer time to be installed

When I try to install an app using Play Store or through sideloading in my Panasonic Eluga Pulse X, it takes so much time to install it. If the app is pretty big like Messenger, it would take about 5 ...
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0answers
31 views

Buttons not working on ZTE Overture 2

I've lost functionality of my Home, Recent Apps, Settings & Volume down buttons on ZTE Overture 2. Any clue on how to fix this?
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0answers
86 views

Why does Android 7 reset default Home app after boot?

Edit: I've got an app that was set as the HOME app that suddenly isn't set as the HOME app. My question is in two parts: Does Android 7 have the capacity to do that on its own? If it does, what ...
0
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1answer
63 views

Something eating CPU on Sony XPeria XZ, how to find out what it is?

I have two Sony Xperia XZ devices, bought both very recently in UK as used-with-warranty. One is working great, but the other (which has a 3 logo come up when booting) apparently has something using ...
0
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1answer
28 views

Phone stopped working, Cant turn it on, Solid red light, weird r/g/b/w stripes

yesterday i had a videochat call from messenger. I had this call about 2mins and then i saw i've got 8percents of battery. My phone usually drops from 8% to 2% but this is not the main problem. When i ...
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0answers
249 views

Boot Loop Not solved

I have a yu yureka AO5510 runs on Cyanogenmod 12.1. I used it without any problem till today morning. But suddenly it started to restarts again and again. If i connect it to the charger, the booting ...
0
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0answers
49 views

How can I troubleshoot if I have an Android OS or hardware problem?

I have an asus zenfone 2 laser and it has gone absolutely crazy. I have done a factory reset. The problem still exists. It basically freezes, start taking screenshots...etc. I was wondering if ...
0
votes
1answer
2k views

Can't log into Google Play, gmail, or other apps on new Samsung 7

I have changed my Google password in an attempt to be able to log into gmail, Play Store and other apps on my new phone. However, the Play Store app is not recognizing the password change. I cannot ...
0
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0answers
4k views

Using the Cerberus shell to input commands

I'd like to use the Cerberus shell to input commands like taps, swipes, and text. I know how to do it using the command line and ADB shell, but I don't have USB debugging enabled on my Nexus6, so I'm ...
0
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0answers
869 views

How to test wifi adapter?

My VPN keeps disconnecting and I'm wondering if it's a problem with the wireless adapter. Is there a way I can test? I'm using the Xperia Z2 and there's ways to test the built in hardware like the ...
0
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1answer
625 views

How to troubleshoot wifi connection problem?

Like some other people, I am plagued by the issue with gray wifi bars with a tablet running 4.2.2. I tried all recommended solutions: disabling power saving, switching between AES/TKIP on the router, ...
0
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1answer
492 views

HTTPS sites no longer load on my Android after installing cert to truststore

I have a rooted Android 4.3 JellyBean. I was testing something and trying to install the certificate for Charles Proxy so I could sniff some SSL traffic. I was able to push the Charles certificate to /...
0
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1answer
387 views

How do I get my Android tablet on my network without getting stuck in a reboot loop?

I recently acquired an Android tablet PC (this thing: http://yourfirstsmartphone.com/android-tablet-pc/). I have not altered it at all from the factory fresh settings (in fact in attempt to solve the ...
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0answers
238 views

Phone app crashes during phone calls

On my Android phone the Phone app will crash when taking or placing calls is there some way to replace the phone.apk?
0
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1answer
675 views

Light of Back button is not working on my Android mobile

I have Android Fly F45 S. From yesterday I am suddenly seeing that my Android mobile back button light is not working. The back button is working but the light is not lighting. I have never dropped it ...
0
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2answers
433 views

Uninstalled system keyboard

I rooted my phone and uninstalled keyboard application without backup.. Now i removed my root. I need keyboard. My phone is galaxy star pro. Android version 4.1.2. Help me.
0
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0answers
4k views

Phone screen went black after getting wet and will not turn on

My phone got wet in the rain, and the screen went black and will not turn on. I left it alone for 2 hours but to no avail. Now I'm charging the phone and it still wont work, the phone just vibrates ...