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I have born in LocationA, and I have registered an nice gmail email address when I was young in LocationA.

I have moved to LocationB, and bought a new phone in LocationB.

Now, I got a gift card (which shall be redeemed via https://play.google.com/redeem.

However no matter what I do, it keeps telling me:

Couldn't redeem this code. This code can only be used in LocationB

I'm currently at LocationB. My phone has been bought in LocationB. I just made a mistake that I born in LocationA.

So what now? Come on Google, why are you this stupid?

If I open https://pay.google.com and check my "Addresses", I have only one, guess what: in LocationB.

Everything is in LocationB, and Google's very perfect AI keeps telling me that an error occured as I can only redeem this gift code in LocationB.

It's really a shame. Also, that Google has so smart customer care that it seems much faster and wiser to ask this question from the community, as I can imagine I'm not the only one suffering from this "feature".

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  • Open the Google Play Store app Google Play. At the top right, tap the profile icon. Tap Settings and then General and then Account and device preferences and then Country and profiles. What is the country you see there A or B? Where was the gift card obtained A or B?// gift card can only be redeemed in the country you obtained as per the Play Store country details
    – beeshyams
    Commented Sep 20, 2021 at 15:40
  • Gift card was bough in LocationB too. Only I born and register gmail in LocationA 10+ years earlier. Profile icon doesn't have "Settings". It has only "Google Account". But "Google Account" doesn't have Device preferences. It has "Home", "Personal Info", "Data and privacy", "Security", "People and sharing", "Payments and subscriptions"
    – Daniel
    Commented Sep 20, 2021 at 15:43
  • How to change your Google Play country
    – Robert
    Commented Sep 20, 2021 at 15:47
  • If your email in Play Store is associated with country A, you need to change the Google Play country. I was about to link that and @Robert already did that
    – beeshyams
    Commented Sep 20, 2021 at 15:49
  • Robert: Payments profile / Country/Region in "pay.google.com" shows LocationB. Also on the same page, "Name and address" shows LocationB. Just I went to see my parents in summer, and came back yesterday if that matters. Silly silly google
    – Daniel
    Commented Sep 20, 2021 at 15:50

1 Answer 1

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Google fixed this after more than a week.

They haven't give me any reason or root cause, nor any possible steps to avoid this in the future.

Congrats.

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