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I have purchased the app ACR (Another Call Recorder) 1 year ago. Now trying to install it again on my 'new device' (formatted phone). However when I press the view button from the 'Order history' page or search it in the Play Store it displays a dollar value and wants me to repurchase the application.

How am I able to install it without repurchasing, from what I have read up I should be able to just install the app, as it was previously purchased.

As a side note some other apps which have purchased just display the Install button and do not require me to repurchase.

app purchase app link

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  • Are you using the same Google account you used with your original purchase?
    – Izzy
    Commented Mar 6, 2017 at 11:23
  • @Izzy yes otherwise you wouldn't see it in the purchase history.
    – crbon
    Commented Mar 6, 2017 at 11:25
  • Good point, just wanted to make sure. Sorry, out of ideas then; it should be available for free, and the button labeled "install". If you hit it, does it ask for the purchase confirmation, or head straight for installation?
    – Izzy
    Commented Mar 6, 2017 at 11:26
  • @Izzy just prompts to Accept (permissions/installation) and installs normally
    – crbon
    Commented Mar 6, 2017 at 11:31
  • A possibilty that the developer has changed the name of product in some way and thus registered it. Write to the developer quoting the earlier purchase details (would be mailed to registered email) and ask him to enable
    – beeshyams
    Commented Mar 6, 2017 at 12:05

1 Answer 1

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I was able to solve the issue by doing the following.

  • Install the ACR Licence apk (which I got from my backup, or you could find the file online)

  • Open the Play Store page for the app (the button should be showing Uninstall)

  • Uninstall the application (from within Play Store)

  • Done

Now you should be presented with the Install button. Installation should work as normal (no re-purchase required).

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