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I recently bought a used Samsung Galaxy S4. The problem is that the previous owner did not factory reset is and even after putting in the memory and SIM-card from my old phone, I can’t get past the pin-code screen. I have tried factory resetting it myself, but it isn’t working. What do I do?

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2 Answers 2

Reset to default
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So you have resetted the device? Or was the resetting to factory defaults not working?

Boot into the recovery ( volume UP + power button - press both until the screen turns on and release the power button then) and then perform a factory reset from there. This should delete all user data and your phone should restart to the initial startup configuration.

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Try to go to the emergency call menu and dial ∗ # ∗ #SERVICE# ∗# ∗ there should be a list item where you can reset the phone to factory settings. On my sony it is Customisation Settings > Reset Customisation.

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