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I was using VOLTE services (from reliance jio in India) seamlessly since November 2016, but since June 2017 it suddenlt stopped working. I get an error "Unable to place call. Please try another method" while trying to make a call. I am able to access the internet and make/recieve calls from the Jio 4G Voice app.

UPDATES:

  • I have enabled "enhanced 4G LTE mode"
  • Did a factory reset
  • My jio connection is on and working. Also, I can place/receive calls from the Jio4GVioce app which means the service is working fine.
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  • Have you recharged your JIO number? Have you switched on mobile data for JIO and turned on volte in sim settings?
    – Ashwin Mothilal
    Commented Jul 2, 2017 at 9:52
  • @AshwinMothilal yes mobile data is on. What do you mean by turned on volte in sim settings?
    – Vedant Agarwala
    Commented Jul 3, 2017 at 7:44
  • Follow the below answer to turn on volte in your phone. Have you recharged your jio number? May be service is disconnected.
    – Ashwin Mothilal
    Commented Jul 3, 2017 at 9:57
  • you can check answer here JIO VoLTE is not working with Moto G5 plus
    – PJain
    Commented Jun 13, 2020 at 12:54

3 Answers 3

Reset to default
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Go to Settings/Wireless and networks/...More/Cellular networks and check whether Enhanced 4G LTE mode is enabled. Somebody (you) might have turned it off accidentally.

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I also had the same problem

Steps:

  • I tried to wipe partition, does not worked for VOLTE.
  • Removed the JIO SIM from slot 1 and inserted on slot 2.
  • then removed the JIO sim from slot 2 and inserted BSNL SIM in slot 1, BSNL works. Then remove the BSNL SIM & insert JIO SIM in slot 1.

Now VOLTE is working.

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Your best bet is to boot into safe mode and then toggle Volte on and check if it works there.
To (re)boot into safe mode:
Press the Power key, then tap and hold on Power off, and then tap OK when Reboot to safe mode The Moto G4 will reboot and you should see Safe Mode in the bottom-left corner.

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