My HTC was dropped in water and now has unresponsive touch screen. The screen is not the problem, as I've replaced it and it still have the same problem. I can't send it off for repairs because it will be factory resetted. This phone has 2 years worth of important photos and videos, hence I really need to access the phone. I don't mind about the phone, it just have a lot of sentimental value. So can anyone help me with this?

  • The phone is recognised when connected to computer
  • Android 4
  • Can see the screen, but not responsive to touch
  • Default on 'charge only' upon connecting to computer
  • 1
    Is USB debugging enabled?
    – Izzy
    Jul 18, 2013 at 20:02
  • USB debugging is not enabled, I'm afraid.. Jul 19, 2013 at 8:36

1 Answer 1


You can simply use an app like WiFi File Transfer as explained in this answer. You can use a USB OTG cable and connect a mouse to use your phone for your data recovery process.

You may have to hurry as the water that is already inside the device can harm the hardware in your device. Keep the device turned off and remove battery. Try to give it a little bit of sunlight. do not expose it to direct strong sunlight.

  • Thanks for the answer, Sid, but I cannot use the screen at all. It simply does not respond to touch; I cannot download any apps. Yes, may be my fault because I put it straight in my conservatory (30+ degrees Celcius). There must be a way of accessing my data with nowadays technology - hence I've resorted to you Android Enthusiasts! Jul 19, 2013 at 8:38
  • Did you read the part You can use a USB OTG cable and connet a mouse to use your phone for your data recovery process. ?
    – Sid
    Jul 19, 2013 at 9:55
  • 1
    "Adding sunlight" might not be the best idea for a water-damaged device. Rather put it in a back together with rice (which draws out the water). Those "salt-bags" found with many leather things one buys might even be a little faster. Leave it for at least 24h (better 3 days).
    – Izzy
    Jul 19, 2013 at 9:59
  • @Izzy Well, I also have heard about rice, Was not not sure whether it's true or not. Good to know.
    – Sid
    Jul 19, 2013 at 11:03
  • @Sid I never tried it myself (I mean, to dip my device in water), so I had no chance to confirm (which is why I added the "salt-bags" thingy). But I read it quite a lot on the net, not only on blogs, but also in forum discussions. Didn't look like fake to me. And as rice (and even more salt) draws water, it sounds convincing: Put rice and water into a pot, close it (to rule out vaporization), and see for yourself what happens :)
    – Izzy
    Jul 19, 2013 at 12:30

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