I bought Samsung Galaxy Note 3 (now with Kit Kat) about a year ago and used my Google account to sync contact, calendar, G-Mail, etc. Everything is working fine since I noticed contacts sync problem two weeks ago. Every time I make sync, Sync is currently experiencing problems. It will be back shortly. message appears. I only have around 260 contacts. I researched and tried some solutions. But sync problem still exists. Some websites suggest to clear data of Contact Storage and I did. Nothing become except all my contacts were gone from my phone. Sync still doesn't work. I hate to do Factory Reset for such problem. I have searched many questions like mine at here but I can't find any solutions. Any help is appreciated. Thanks in advance!

  • Sounds like it could be a connection problem. Are you on a Wi-Fi network? Can you access Gmail with other devices on the same network?
    – Dan Hulme
    Commented Jul 5, 2014 at 8:49
  • No. I use Mobile Data. I could sync on both Wi-Fi and Mobile Data before. I can sync other Google services, no problem. Commented Jul 5, 2014 at 9:06
  • You could try "resetting" your contacts app (Settings→Apps, look for "contacts", open, "clear cache" and "delete data" – just for safety, create a local backup before from within the contacts app using Menu→Import/Export→export to SDCard). Your contacts are still saved on Google's servers, and should be sync'd back soon (if not, you can always restore the backup).
    – Izzy
    Commented Jul 7, 2014 at 13:44
  • I already did, @Izzy. Google contacts didn't sync back. I tried many ways. Nothing worked. I think Factory Reset is the only solution which I really hate to do. Commented Jul 8, 2014 at 4:28
  • Short of factory-reset (still leaving that as last resort) would be resetting your account, i.e. removing the Google account from your device, clean caches/data from all Google apps, re-add the Google account. To my knowledge, at least with Android 4.x and up, no data should be lost this way. If it works out, it saves you the factory-reset. If it doesn't, you'll factory-reset anyway...
    – Izzy
    Commented Jul 8, 2014 at 7:14

1 Answer 1


Go to http://google.com/contacts from PC then log in and check your contact from there

  • 1
    How will this help?
    – ale
    Commented Jul 6, 2014 at 17:34

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