3

After updating in Android 4.1.2 my screen goes black. Screen works again only when the call is finished. I know about the feature when you put the phone on ear it goes black and the second you remove the phone from your ear , the screen turns on again. But now is different. Now it goes black the same second when I press call and there's nothing that brings it back until the call is over! Please help.

Improve this question
5
  • It sounds like your proximity sensor is either broken or blocked. Do you have a screen protector? If the screen protector isn't decent enough or have a spot cut out for the proximity sensor, it would disable the screen as soon as a call is started (because it thinks it is next to your ear since it is blocked). This can also happen if your screen over the proximity sensor is extremely dirty. The other option is that your sensor is defective. As far as I know, there isn't much that can be done for this.
    – bassmadrigal
    Commented Apr 26, 2013 at 18:17
  • I don't have any screen protector. More often screen goes black other times it remain on and even if I cover the sensor it remains on.I'm not sure there's something with proximity sensor. This occurred right after upgrade of Android.
    – Goran
    Commented Apr 27, 2013 at 12:16
  • 1
    It works! All I had to do is to calibrate proximity sensor. From hiden menu (dial 3845#*880#) > Device Test -> All Auto Test Menu Full -> ALC / Proximity Test.
    – Goran
    Commented Apr 27, 2013 at 12:34
  • 1
    @Patrick Please don't add a comment just to say thanks. You have enough rep to upvote questions and answers if you find them helpful, which is our way of saying thanks.
    – Dan Hulme
    Commented Jun 28, 2013 at 14:19
  • How do you end your call?
    – maks112v
    Commented Jan 4, 2016 at 23:23

2 Answers 2

Reset to default
1

Based from OP's comment, you have to calibrate the proximity sensor:

  1. Go to "Secret Menu" by dialing 3845#*880#
  2. Select "Device Test"
  3. Select "All Auto Test Menu Full"
  4. Choose "ALC / Proximity Test"
Improve this answer
0

I had the same problem with my LG Optimus 4X P880: whenever I wanted to make a call, the screen was going to off position; only after finishing the call it turned back on.

I think it is nothing but a software problem in Android version 4.1.2. So I rolled back from 4.1.2 Jelly Bean to 4.0.3 Icecream Sandwich. Now my phone is working properly.

Improve this answer
0

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .