0

My wife set password to her tablet and asks me to remove it. I opened settings -> security -> device encryption entering password but option none (i.e. no password) is disabled (with message turned off by administrator, policy...). As I understand if I am able to set password to none then password should disappears. But I cannot do it, so I suspecting that she is encrypted device somehow.

Is there way to ensure that device encrypted or not? If it is encrypted there is only one way, as I know, hard reset it to remove encryption. But if it is not encrypted, how to remove password?

Improve this question
3
  • 1
    In Settings→Security→Device Administrators, check whether some app is listed there. The error message suggests such. If there's e.g. an MS Exchange account configured, things like that are enforced (and your company's IT admin could factory-reset your device if he feels like =:-0).
    – Izzy
    Commented Sep 5, 2014 at 9:00
  • @Izzy it is her private device, not related to any company. anyway, it was solved by reset to factory defaults.
    – Alex G.P.
    Commented Feb 12, 2015 at 16:22
  • MS Exchange was only one example – there might be other things doing the same. And sure: if you drop atomics on a fly, it will die :) Factory-reset is the "last resort" solution for many things.
    – Izzy
    Commented Feb 12, 2015 at 16:55

3 Answers 3

Reset to default
2

1.From any home screen, tap Apps.

2.Tap Settings

3.Tap the Device tab.

4.Under 'PERSONALIZATION,' tap Lock screen.

5.Tap Screen lock.

6.Confirm your PIN / password, then tap Continue.

7.Tap None.

Improve this answer
1
  • Option is disabled and cannot be selected.
    – Alex G.P.
    Commented Feb 12, 2015 at 16:23
1

Finally, after couple of days spent on lurking for the solution was decided to backup photos and other sensitive information and reset device to factory defaults.

Improve this answer
0
  1. Go to the settings.
  2. Tap the device icon on the top.
  3. Select lock screen in personalization.
  4. Select screen lock. Confirm password and make in none or whatever else.
Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .