My issue is pretty much what the title says. I dropped my Samsung Galaxy S6 yesterday, contacted my insurance company, and will be receiving a new phone tomorrow. I work in the vet med field and have a ton of patient pictures on my phone that are needed for consultations with clients and varying specialists (not to mention my personal memories). My screen is in the process of being taken over by a black and purple blob and is completely out of order. I can still make calls via my Jeep's BT connection since I never disconnected. Is there any way to salvage my files and upload them to my PC? When I attempt to open my cell phone's folder after connecting to the PC, the folder is emtpy. Any help would be appreciated. Thank you in advance for any helpful advice or straight truth in the "I'm SOL" department.
As mentioned earlier the empty folder is there because your device is locked.
Try unlocking your device by using Samsung's Find my Mobile Service - https://findmymobile.samsung.com/
If you did not create a Samsung account or do not remember creating one then try signing in with your Gmail ID and password.