I am trying to install Skype and other applications on my brand new Android tablet but I keep getting stuck with a message:

Can't establish a reliable connection to the server
This could be a temporary problem...
If it continues, call Customer Care

The tablet is running Android 4.0.3 It's a cheap tablet that I ordered from a website for the purpose of doing my own software development. I am using it in Japan. I don't have any contract with any mobile provider. I can successfully access the Internet via WiFi. I tried opening TCP and UDP ports on the router after reading some other threads on similar problems. I updated the Google Play Store apk version 3.4.7 with version 3.10.10 which I downloaded to my Windows PC and transferred with an SD card to the tablet.

It's getting quite frustrating after almost one week of fighting with this problem. I would appreciated any help or suggestions. Thanks.

  • 4
    It is possible, all WiFi only tablets don't have mobile providers (Nexus for example) and they should work fine. Did you try the call Customer Care bit?
    – Peanut
    Apr 2, 2013 at 14:10
  • 3
    Care to enclose a logcat of when attempting to connect to play store - there might be something in there...
    – t0mm13b
    Apr 2, 2013 at 14:23
  • What kind of tablet is it (Name, Brand, etc.)?
    – znewman
    Apr 2, 2013 at 14:26
  • @ZnewmaN: it's a no-brand device that apart from the missing logo looks identical to the Hyundai A7 ART
    – alexb
    Apr 3, 2013 at 12:12
  • @Peanut: I am not sure what this "Customer Care" wording represents. Does it mean I should contact the company where I bought the tablet ? Does it mean I should post my question into some Google website ? Does it refer to a mobile provider which I don't have ? Is it one of the links in the play.google.com website ? Do you have a specific URL to refer me to ?
    – alexb
    Apr 3, 2013 at 12:18

1 Answer 1


If all else fails.

So if you can't install apps from the google store. Then you can sideload them with adb. The apk can be found in backup folders from apps like 'titanium backup' so you can have your friend install it and back it up. then copy the apk.

I had a Cricket phone that I didn't buy service for... and they disabled the app "Google Voice" This sideload method worked to bypass that.

  • Unfortunately after all this time I am still stuck with the error GLS error: NetworkError I haven't found a way to connect to the Google Play Store yet. I wish there was a way of knowing for sure what is causing this error. I really need to download some apps, for example the VLC player, to verify some videostreaming in my current project. It's very frustrating that the approach to solving this error is to search the web for similar cases and try desperately to see if any of the solutions works for me too. The only progress I have made was to be able to run my own test application.
    – alexb
    Apr 10, 2013 at 13:23
  • Interesting, it seems like you have no connectivity to the google servers. Poking around finds me this.. You might try messing with your accounts. Also it might be useful to see if you can ping the google market server with a different device on your network... just to make sure that the ISP isn't blocking your request.
    – Tiris
    Apr 15, 2013 at 2:51

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