I am trying to connect my new phone to my home wifi, it connects i put the password in, it says remembering connection... authenticating then comes up with disabled. I've tried using the app which said it'd solved the problem but it hadn't. what should i do?

  • Does it work on other WiFi networks? Have you tried changing your router settings? What band and protocol is your router using? Jun 1, 2011 at 20:16
  • I've only had it a day so as yet have not tried it on other networks - i've followed the directions exactly so i know i'm doing it correctly.The router is (sky broadband) a Netgear and i believe protocol CHAP
    – taryn
    Jun 1, 2011 at 21:01
  • also i haven't changed my router settings as i honestly wouldn't know what to alter!
    – taryn
    Jun 1, 2011 at 21:02
  • 1
    Sorry, let me be more clear - Is your router using 802.11a, 802.11b, 802.11g, 802.11n, or a combination? Does it broadcast at the 2.4GHz or 5.0GHz frequency? Jun 1, 2011 at 21:03
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    Looks like OP lost interest -- but just in case: There are at least two Q&As here which might prove helpful: Problem with connection to home Wi-Fi - how to debug? and Why does Wi-Fi fail to connect to certain public networks?. So please, check them out if the problem still/again exists.
    – Izzy
    Aug 17, 2012 at 13:52

1 Answer 1


I use to have this problem too. I recommend restarting your router and then try to connect to the Wi-Fi again. Lastly reboot your phone. You can find more instructions here: http://www.technobezz.com/android-wont-connect-to-wi-fi/

I hope this helps to resolve your issue.

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